Merchandise Training Partner

endeavour group careers; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Exclusive discount card for Endeavour/

Job summary

Endeavour Group is seeking a Merchandise Training Partner based in Melbourne or Sydney, in a hybrid role. You will design, coordinate, and deliver strategic training for internal teams and external suppliers, acting as the operational lead across data platforms and core systems.

You will manage onboarding, run UAT readiness, maintain documentation, and measure training effectiveness, partnering with L&D, Category Teams and suppliers to drive capability and change.

Qualifications

• 5+ years of experience in Merchandise Operations, Process Improvement, or a related field within retail.
• Deep understanding of merchandise practices, industry trends, process optimization, risk identification, and claims management.
• Demonstrated experience or strong capability in training delivery and content tailoring across diverse audiences.
• Clear, effective verbal and written communication across all organizational levels.
• Strong leadership and stakeholder management with coaching and team development.

Responsibilities

• Manage training programs across data platforms and systems with Learning & Development; deliver workshops, e-learning, and blended solutions.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness and maintain up-to-date documentation.
• Act as the operational lead for internal merchandise teams and suppliers on key projects.
• Coordinate onboarding for new team members and suppliers; provide ongoing coaching for onshore and offshore teams.
• Build relationships across Category Teams, Merchandise Assistants, Learning & Development, and suppliers; communicate system changes clearly and promptly.
• Measure training effectiveness through feedback, performance metrics, and skill assessments.

Skills

Merchandise Operations

Process Improvement

Training Delivery

Communication

Leadership

Job description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Love what you do and leave your mark
• 15 Month Fixed Term opportunity
• Be based in either Sydney, or Melbourne in this hybrid role

As the Merchandise Training Partner within our Merchandise Support Services team, you will support Merchandise operations by designing, coordinating, and delivering strategic training and development programs for our internal teams and external suppliers.

You will act as the operational lead across data platforms and core systems, manage onboarding programs, ensure operational readiness through User Acceptance Testing (UAT), and maintain critical documentation to support team capability, knowledge sharing, and seamless business integration.

Sound good? Read on.
Here’s a snapshot of the responsibilities:

• Manage training programs across data platforms and systems, partnering with Learning & Development to deliver tailored workshops, e-learning, and blended solutions across supplier, internal, and compliance areas.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness, ensuring operational documentation, training manuals, and supplier platform guides are current and accurate.
• Act as the operational lead for internal merchandise teams and suppliers, representing the Merchandise community on key projects to influence optimal outcomes.
• Coordinate onboarding for new team members and suppliers to ensure consistency and operational readiness, providing ongoing coaching and development support to onshore and offshore teams.
• Build effective relationships across Category Teams, Merchandise Assistants, L&D, and suppliers, communicating system changes with clarity and providing prompt query resolution within 24 hours.
• Measure training effectiveness through participant feedback and performance metrics, conducting control checks and skill assessments to proactively address learning gaps.

Qualifications

Now let’s talk about you:

• Experience: 5+ years of experience in Merchandise Operations, Process Improvement, or a related field within the liquor or retail industry.
• Merchandise & Process Expertise: In-depth understanding of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Training Delivery & Design: Demonstrated experience or strong capability in training delivery and content tailoring across diverse audiences (training delivery experience is highly desirable).
• Communication & Influencing: Clear, effective verbal and written communication skills across all organizational levels, with a proven ability to leverage professional networks to solve problems and drive change.
• Leadership & Collaboration: Strong leadership and stakeholder management experience, with an authentic, pragmatic approach to coaching and team development.

The benefits are good too!

• We offer hybrid ways of working
• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other.