Merchandise Training Lead (Hybrid)

endeavour group careers; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Exclusive discount card for Endeavour/

Job summary

Endeavour Group is seeking a Merchandise Training Partner based in Melbourne or Sydney, in a hybrid role. You will design, coordinate, and deliver strategic training for internal teams and external suppliers, acting as the operational lead across data platforms and core systems.

You will manage onboarding, run UAT readiness, maintain documentation, and measure training effectiveness, partnering with L&D, Category Teams and suppliers to drive capability and change.

Qualifications

• 5+ years of experience in Merchandise Operations, Process Improvement, or a related field within retail.
• Deep understanding of merchandise practices, industry trends, process optimization, risk identification, and claims management.
• Demonstrated experience or strong capability in training delivery and content tailoring across diverse audiences.
• Clear, effective verbal and written communication across all organizational levels.
• Strong leadership and stakeholder management with coaching and team development.

Responsibilities

• Manage training programs across data platforms and systems with Learning & Development; deliver workshops, e-learning, and blended solutions.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness and maintain up-to-date documentation.
• Act as the operational lead for internal merchandise teams and suppliers on key projects.
• Coordinate onboarding for new team members and suppliers; provide ongoing coaching for onshore and offshore teams.
• Build relationships across Category Teams, Merchandise Assistants, Learning & Development, and suppliers; communicate system changes clearly and promptly.
• Measure training effectiveness through feedback, performance metrics, and skill assessments.

Skills

Merchandise Operations

Process Improvement

Training Delivery

Communication

Leadership

Job description

Endeavour Group is seeking a Merchandise Training Partner based in Melbourne or Sydney, in a hybrid role. You will design, coordinate, and deliver strategic training for internal teams and external suppliers, acting as the operational lead across data platforms and core systems.

You will manage onboarding, run UAT readiness, maintain documentation, and measure training effectiveness, partnering with L&D, Category Teams and suppliers to drive capability and change.