Merchandise Training Lead — Hybrid, 15‑Month Opportunity

endeavour group careers; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Discounts at ALH/BWS and brands

Health & wellbeing programs

Learning & development opportunities

Job summary

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate, and deliver strategic training for our internal teams and external suppliers. You will lead onboarding, UAT readiness, and maintain essential documentation to support capability and seamless business integration.

The role is based in Sydney or Melbourne with hybrid working arrangements. You will collaborate across Merchandise, Learning & Development, and supplier stakeholders to measure training impact and drive

Qualifications

• Experience: 5+ years in Merchandise Operations, Process Improvement, or a related field within the liquor or retail industry.
• Merchandise & Process Expertise: Understanding of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Training Delivery & Design: Demonstrated experience or strong capability in training delivery and content tailoring across diverse audiences.
• Communication & Influencing: Clear, effective verbal and written communication skills across all organizational levels, with a proven ability to leverage professional networks to solve problems and drive change.
• Leadership & Collaboration: Strong leadership and stakeholder management experience, with an authentic, pragmatic approach to coaching and team development.

Responsibilities

• Manage training programs across data platforms and systems, partnering with Learning & Development to deliver tailored workshops, e-learning, and blended solutions across supplier, internal, and compliance areas.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness, ensuring operational documentation, training manuals, and supplier platform guides are current and accurate.
• Act as the operational lead for internal merchandise teams and suppliers, representing the Merchandise community on key projects to influence optimal outcomes.
• Coordinate onboarding for new team members and suppliers to ensure consistency and operational readiness, providing ongoing coaching and development support to onshore and offshore teams.
• Build effective relationships across Category Teams, Merchandise Assistants, L&D, and suppliers, communicating system changes with clarity and providing prompt query resolution within 24 hours.
• Measure training effectiveness through participant feedback and performance metrics, conducting control checks and skill assessments to proactively address learning gaps.

Skills

Merchandise Operations

Process Improvement

Training Delivery

Communication & Influencing

Leadership & Collaboration

Job description

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate, and deliver strategic training for our internal teams and external suppliers. You will lead onboarding, UAT readiness, and maintain essential documentation to support capability and seamless business integration.

The role is based in Sydney or Melbourne with hybrid working arrangements. You will collaborate across Merchandise, Learning & Development, and supplier stakeholders to measure training impact and drive