Mercedes-Benz Warranty Administrator

Crick Transport Group; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time employment

Specialist brand experience

Ongoing training

Job summary

Mercedes-Benz Sunshine Coast is seeking a motivated Warranty Administrator to join our exclusive Mercedes-Benz dealership on the Sunshine Coast. In this full-time role you will manage warranty claims from submission to approval, applying your technical knowledge and attention to detail.

You will work closely with Service Advisors and Technicians, learning Mercedes-Benz systems and manufacturer requirements through ongoing training.

Qualifications

• Sound understanding of automotive technology, repairs and workshop terminology.
• Dealership experience in warranty or service is preferred.
• Confident with computer systems and new software tools.
• Strong attention to detail and accuracy.
• Good problem-solving skills and ability to interpret technical information.
• Excellent organizational and time-management skills.
• Clear communication and collaboration with service teams.
• Willingness to learn and pursue ongoing manufacturer training.

Responsibilities

• Prepare, process and submit manufacturer warranty claims.
• Review repair orders and workshop documentation to ensure claims meet guidelines.
• Apply technical automotive knowledge to understand repairs and warranty requirements.
• Learn and navigate warranty submission programs and manufacturer systems.
• Monitor claims, follow up submissions and resolve rejected or queried claims.
• Maintain accurate records and ensure compliance with policies.
• Liaise with Service Advisors, Technicians and Service Management to clarify technical information.
• Stay up to date with manufacturer warranty policies and system changes through training.

Skills

Automotive knowledge

Warranty submission

Attention to detail

Diagnostic interpretation

Tools

Warranty systems

Job description

Mercedes-Benz Warranty Administrator

Full-Time | Mercedes-Benz Sunshine Coast

Ready for a change? Put your automotive knowledge to work with one of the world's leading luxury brands.

Are you an experienced Warranty Administrator looking for your next opportunity? Perhaps you're a Service Advisor or Automotive Technician ready to take your career in a new direction?

We want to hear from you!

Mercedes-Benz Sunshine Coast is seeking a motivated, technically minded and detail-oriented individual to join our successful dealership in a full-time Warranty Administrator role.

We're looking for someone with a sound understanding of automotive technology, workshop operations and manufacturer requirements, who is confident working with computer systems and keen to learn new warranty submission programs.

Previous warranty administration experience is highly regarded, but not essential for the right candidate. If you have the technical knowledge, dealership experience and willingness to learn, we'll support you with ongoing manufacturer training to help you succeed.

And here's something that sets us apart: we are a Mercedes-Benz exclusive dealership, not a multi-franchise operation. You'll have the opportunity to focus on one premium brand and develop specialist knowledge in a professional dealership environment.

About the Role

As our Warranty Administrator, you will play a key role in ensuring warranty claims are processed accurately, efficiently and in accordance with Mercedes-Benz manufacturer requirements.

Your responsibilities will include:

• Preparing, processing and submitting manufacturer warranty claims.
• Reviewing repair orders, technician notes and workshop documentation to ensure claims meet manufacturer guidelines.
• Applying your technical automotive knowledge to understand repairs, diagnostic findings and warranty requirements.
• Learning and navigating warranty submission programs, digital platforms and evolving manufacturer systems.
• Monitoring claims, following up outstanding submissions and resolving rejected or queried claims.
• Maintaining accurate records and ensuring compliance with manufacturer policies and procedures.
• Liaising with Service Advisors, Technicians and Service Management to clarify technical information and support efficient claim processing.
• Staying up to date with manufacturer warranty policies, procedures and system changes through ongoing training.

About You

You could be an experienced Warranty Administrator, a former or current Service Advisor, or an Automotive Technician looking for a different career path.

Ideally, you will bring:

• A sound understanding of automotive technology, repairs and workshop terminology.
• Previous experience in a dealership environment, whether in warranty, service advising or vehicle servicing and repairs.
• Confidence using computer systems and the ability to learn new software and submission platforms.
• Strong attention to detail and a commitment to accuracy.
• Good problem-solving skills and the ability to interpret technical information.
• Excellent organizational skills and the ability to manage deadlines.
• Clear communication skills and a collaborative approach to working with the service team.
• A proactive attitude, a willingness to learn and pride in producing quality work.

Previous warranty administration experience will be an advantage, but we are equally interested in candidates with the right technical foundation, transferable skills and attitude.

Why Join Mercedes-Benz Sunshine Coast?

• Full-time employment with a successful Mercedes-Benz dealership.
• One premium brand to focus on — no juggling the requirements of multiple franchises.
• Ongoing manufacturer training to develop your knowledge and keep you up to date with warranty systems and procedures.
• A new career direction for an experienced Service Advisor or Technician wanting to apply their skills in a different role.
• Specialist brand experience with one of the world's most recognized automotive manufacturers.
• An opportunity to grow your skills and build a rewarding long-term career.

One brand. One team. An opportunity to take your automotive career in a new direction.