Warranty Administrator

seek.com.au; Port Macquarie; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Permanent role

Training & development

Collaborative team

Vehicle service discounts

Job summary

Patrick Auto Group in Port Macquarie is seeking a Warranty Administrator to join our service team. You will act as the essential link between the service department and manufacturer warranty processes, ensuring accurate and timely claims while supporting technicians.

You will review job cards, liaise with service staff and manufacturers, and reconcile credits. This role emphasizes attention to detail and a methodical approach within a busy dealership environment.

Qualifications

• Experience in warranty administration or service administration within automotive industry.
• Strong written and verbal communication with manufacturers and internal teams.
• Methodical approach to processing paperwork and deadlines.

Responsibilities

• Process and submit warranty claims to manufacturers accurately and on time.
• Review job cards and repair orders to ensure warranty work is documented.
• Liaise with service advisors and technicians to gather required information.
• Reconcile warranty credits and follow up on outstanding claims.
• Stay up to date with manufacturer warranty policies.

Skills

Warranty claims

DMS experience

Attention to detail

Communication

Tools

Dealer Management System

Job description

If you have a sharp eye for detail and enjoy working in a role where accuracy genuinely matters, this is your opportunity to build a long-term career with Patrick Auto Group in Port Macquarie.

About the role:

As a Warranty Administrator, you will be the essential link between the service team and manufacturer warranty processes, ensuring claims are submitted correctly and efficiently so the dealership runs smoothly and technicians are supported.

Your day-to-day will include:

• Processing and submitting warranty claims to manufacturers accurately and on time, giving you ownership over a critical part of the service department's performance
• Reviewing job cards and repair orders to ensure warranty work is correctly documented, building your technical knowledge with every claim
• Liaising with service advisors and technicians to gather the right information, keeping you connected across the whole team
• Reconciling warranty credits and following up on outstanding claims, giving you real visibility over financial outcomes
• Staying up to date with manufacturer warranty policies so your expertise remains current and valued

About You:

You are someone who takes pride in getting the details right and enjoys working within a structured process where your contribution directly affects the team's results.

More about you:

• Previous experience in a warranty administration or service administration role within the automotive industry
• Familiarity with dealer management systems, giving you a head start from day one
• Strong written and verbal communication skills to liaise confidently with manufacturers and internal teams
• A methodical approach to processing paperwork and meeting submission deadlines
• Comfortable working both independently and as part of a busy service team

The benefits:

Patrick Auto Group offers a stable, supportive environment where your work is recognised and your career can grow alongside a well-established dealer group.

Benefits include:

• A permanent, full-time role providing genuine job security in a reputable organisation
• Access to ongoing training and manufacturer-specific knowledge to keep your skills sharp
• A collaborative service team that values clear communication and mutual support
• Employee benefits including discounts on vehicles and servicing