Mental Injury Liability Specialist – Workers’ Comp

WorkCover Queensland; Brisbane; Híbrido; AUD 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work

Learning and development support

Health and wellbeing programs

Generous superannuation

Co-contribution to super

Resumo da vaga

WorkCover Queensland in Brisbane CBD is seeking a Claims Liaison Specialist to determine liability for mental injury claims, applying workers’ compensation legislation and evidence-based decision making.

You will liaise with workers, employers and treating providers to support recovery and return-to-work outcomes, handling complex and sensitive cases with resilience.

The role offers hybrid work, learning opportunities, health programs and competitive salaries to attract qualified professionals.

Qualificações

• Experience assessing complex or conflicting information and making evidence-based decisions.
• Experience in mental health, psychological injury, workers’ compensation, rehabilitation, insurance, law or regulatory decision-making.
• Strong written and verbal reasoning and communication skills.
• Emotional intelligence and resilience when working with vulnerable customers and distressing content.

Responsabilidades

• Assess and determine liability for workers’ compensation claims, predominantly involving mental injuries.
• Review medical, factual and workplace information to support evidence-based decisions.
• Make timely, well-reasoned and clearly documented decisions that can withstand external review or scrutiny.
• Communicate decisions professionally and empathetically, including in sensitive situations.
• Engage with workers, employers and treating providers to support positive recovery and return-to-work outcomes.

Conhecimentos

Mental health experience

Evidence-based decisions

Complex case assessment

Stakeholder communication

Autonomous work environment

Formação

Health/Behavioural sciences degree

Descrição da vaga

WorkCover Queensland in Brisbane CBD is seeking a Claims Liaison Specialist to determine liability for mental injury claims, applying workers’ compensation legislation and evidence-based decision making.

You will liaise with workers, employers and treating providers to support recovery and return-to-work outcomes, handling complex and sensitive cases with resilience.

The role offers hybrid work, learning opportunities, health programs and competitive salaries to attract qualified professionals.