Psychological Injuries - Liability Assessor

Haylo People; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary

Career progression

Job summary

Haylo People, partnering with a Queensland Government agency, is recruiting a permanent full-time Psychological Injuries - Liability Assessor based in Brisbane with flexible work-from-home options. You will assess liability for workers' compensation claims involving psychological injuries, applying legislation and maintaining compassionate communication.

The role requires sound judgement, resilience and the ability to balance empathy with objectivity while documenting decisions clearly.

Qualifications

• Strong foundation in claims assessment and liability determination.
• Experience with evidence-based decision making and stakeholder engagement.
• Knowledge of workers’ compensation legislation and exclusions.

Responsibilities

• Assess liability for workers' compensation claims, focusing on psychological injuries.
• Apply relevant legislation and exclusions in decision making.
• Manage sensitive conversations with injured workers, employers and stakeholders.
• Communicate decisions with empathy and clarity while documenting the process.
• Identify opportunities to influence recovery and return-to-work outcomes early.

Skills

Claims assessment

Stakeholder engagement

Evidence-based decisions

Mental injury claims

Job description

Psychological Injuries - Liability Assessor

HAYLO People are partnering with a growing Queensland Government agency to support in the recruitment of a new team to support workers compensation mental injury liability assessments based in Brisbane CBD offices with working from home flexibility.

The Role: This is a permanent full time opportunity for an experienced claims, rehab or injury management professional who enjoys working through complex information, making considered decisions and supporting people during challenging periods of their lives.It's a role that requires sound judgement, resilience and the ability to balance empathy with objectivity.

You’ll play an important role in the early stages of the claims journey, ensuring decisions are evidence-based, clearly documented and communicated with care.

Your Responsibilities:

• Assessing and determining liability for a portfolio of workers compensation claims, predominantly involving psychological and mental injury.
• Applying relevant workers compensation legislation, including considerations around reasonable management action and other legislative exclusions.
• Managing sensitive and sometimes challenging conversations with injured workers, employers and other stakeholders.
• Communicating complex decisions with empathy, clarity and professionalism, while maintaining the integrity of the decision-making process.
• Identifying opportunities to influence recovery and return-to-work outcomes during the liability assessment stage.

HAYLO People are partnering with a growing Queensland Government agency to support in the recruitment of a new team to support workers compensation mental injury liability assessments based in Brisbane CBD offices with working from home flexibility.

The Role: This is a permanent full time opportunity for an experienced claims, rehab or injury management professional who enjoys working through complex information, making considered decisions and supporting people during challenging periods of their lives.It's a role that requires sound judgement, resilience and the ability to balance empathy with objectivity.

You’ll play an important role in the early stages of the claims journey, ensuring decisions are evidence-based, clearly documented and communicated with care.

Your Responsibilities:

• Assessing and determining liability for a portfolio of workers compensation claims, predominantly involving psychological and mental injury.
• Applying relevant workers compensation legislation, including considerations around reasonable management action and other legislative exclusions.
• Managing sensitive and sometimes challenging conversations with injured workers, employers and other stakeholders.
• Communicating complex decisions with empathy, clarity and professionalism, while maintaining the integrity of the decision-making process.
• Identifying opportunities to influence recovery and return-to-work outcomes during the liability assessment stage.

What You'll Bring:

We’re interested in speaking with professionals who have a strong foundation in claims assessment, evidence-based decision-making and stakeholder engagement. You may come from a background in:

• Workers compensation claims management or liability determination.
• Injury management or workplace rehabilitation, with exposure to complex claims and decision-making.
• Insurance claims assessment, including income protection or life insurance claims.
• Mental injury, psychological injury or complex personal injury claims.

What’s on Offer?

• Competitive Salary
• Extensive career progression opportunities
• Flexible working arrangements
• The chance to develop your expertise in the increasingly important area of psychological injury claims.

If you’re an experienced claims or injury management professional looking for your next challenge, we’d love to hear from you. For a confidential discussion, reach out to Andrew Smith on 0424 061 *** or ************@haylopeople.com.au

Additional information

• Join a QLD Government Agency in a Permanent Full Time Role
• Competitive Salary + Flexible Start & Finish Time + Extensive Career Progression
• Flexible Working Arrangements - Work From Home Available