Mental Injury Liability Advisor

WorkCover Queensland; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Learning and development support

Health and wellbeing programs

Generous superannuation

Co-contribution to super

Job summary

WorkCover Queensland in Brisbane CBD is seeking a Claims Liaison Specialist to determine liability for mental injury claims, applying workers’ compensation legislation and evidence-based decision making.

You will liaise with workers, employers and treating providers to support recovery and return-to-work outcomes, handling complex and sensitive cases with resilience.

The role offers hybrid work, learning opportunities, health programs and competitive salaries to attract qualified professionals.

Qualifications

• Experience assessing complex or conflicting information and making evidence-based decisions.
• Experience in mental health, psychological injury, workers’ compensation, rehabilitation, insurance, law or regulatory decision-making.
• Strong written and verbal reasoning and communication skills.
• Emotional intelligence and resilience when working with vulnerable customers and distressing content.

Responsibilities

• Assess and determine liability for workers’ compensation claims, predominantly involving mental injuries.
• Review medical, factual and workplace information to support evidence-based decisions.
• Make timely, well-reasoned and clearly documented decisions that can withstand external review or scrutiny.
• Communicate decisions professionally and empathetically, including in sensitive situations.
• Engage with workers, employers and treating providers to support positive recovery and return-to-work outcomes.

Skills

Mental health experience

Evidence-based decisions

Complex case assessment

Stakeholder communication

Autonomous work environment

Education

Health/Behavioural sciences degree

Job description

Job no: 494694
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Claims and Customer Support/Contact Centre

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

In this role, you'll determine liability for predominantly mental injury claims, applying workers’ compensation legislation and evidence-based decision making to complex and sensitive information.

You'll liaise with workers, employers and stakeholders to make timely, well-reasoned decisions and support positive recovery and return-to-work outcomes.

This opportunity suits individuals experienced in complex and sensitive matters, with the resilience to manage vulnerable customers, distressing psychological content, high-volume determinations and challenging stakeholder interactions.

What You'll Do

• Assess and determine liability for workers’ compensation claims, predominantly involving mental injuries.
• Review medical, factual and workplace information to support evidence-based decisions.
• Make timely, well-reasoned and clearly documented decisions that can withstand external review or scrutiny.
• Communicate decisions professionally and empathetically, including in sensitive situations.
• Engage with workers, employers and treating providers to support positive recovery and return-to-work outcomes.

About You

You’re comfortable managing complex or sensitive matters and applying sound judgement to reach evidence-based decisions.

You’ll bring:

• Experience assessing complex or conflicting information and making evidence-based decisions.
• Relevant experience in mental health, psychological injury, workers’ compensation, rehabilitation, insurance, law, investigations, regulatory decision-making or another complex case-based environment.
• Strong written and verbal reasoning and communication skills.
• Emotional intelligence and resilience when working with vulnerable customers and distressing psychological content.
• Ability to work autonomously and accurately within legislative, regulatory, policy or governance frameworks
• A relevant tertiary qualification in health or behavioural sciences, social work, rehabilitation, human resources, law or insurance will be highly regarded.

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible.

When you join us, you’ll benefit from:

• Purpose-driven work that makes a difference to Queenslanders.
• A collaborative and supportive team environment.
• Hybrid work supporting flexibility and work-life balance.
• Learning, development and study assistance to support your career.
• Health and wellbeing programs.
• Competitive salaries and generous superannuation, including co-contribution.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ***********@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.

Advertised: 12 Nov 2026 (9:00 AM) E. Australia Standard Time

Applications close:

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