Compassionate Claims Assessor – Injury & Mental Health

WorkCover Queensland; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Study assistance

CBD location

Hybrid work model

Wellness program

Private health discount

Job summary

WorkCover Queensland in Brisbane CBD is seeking compassionate Claims Assessors to determine claims across injury types, including physical and mental, in a supportive, customer-focused environment. You’ll work within a collaborative team, balancing empathy with objective decision‑making and ensuring clear, compliant outcomes.

This role offers hybrid work, ongoing training, study assistance and a strong health and wellbeing program.

Qualifications

• Ability to determine liability in personal injury claims.
• Strong decision-making under challenging circumstances.
• Clear communication and customer-focused approach.

Responsibilities

• Solve problems in complex situations while complying with legislation.
• Manage multiple tasks and meet performance targets while keeping quality.
• Explain claim outcomes clearly and ensure customer understanding.
• Handle claims of all injury types including mental health.
• Engage with employers, customers and allied health professionals.
• Record information accurately and complete administrative tasks.

Skills

Empathy

Customer-focused

Critical thinking

Decision making

Communication

Job description

WorkCover Queensland in Brisbane CBD is seeking compassionate Claims Assessors to determine claims across injury types, including physical and mental, in a supportive, customer-focused environment. You’ll work within a collaborative team, balancing empathy with objective decision‑making and ensuring clear, compliant outcomes.

This role offers hybrid work, ongoing training, study assistance and a strong health and wellbeing program.