Return-to-Work Claims Specialist

Work Initiatives; Brisbane; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work arrangements

Competitive salary

Learning & development

Health & wellbeing

Study assistance

Superannuation

Job summary

WorkCover Queensland hires for a role based in Brisbane CBD to manage a portfolio of workers' compensation claims. You will coordinate treatment, recovery and return-to-work needs, while engaging with injured workers, employers and healthcare providers to achieve positive outcomes.

You will gather information, monitor progress and develop rehabilitation plans, ensuring compliance with legislative requirements.

Qualifications

• Excellent time management with ability to handle a high-volume caseload.
• Strong problem-solving and decision-making in claims outcomes.
• Confident communicator with diverse stakeholders across injured workers, employers and clinicians.
• Understanding of medical terminology and healthcare processes preferred but not essential.

Responsibilities

• Own a portfolio of accepted claims for treatment, recovery and return-to-work needs.
• Gather and analyse information to support ongoing treatment and return-to-work.
• Develop and maintain rehabilitation and return-to-work plans aligned with needs and legislation.
• Ensure liability decisions align with legislative requirements when needed.

Skills

Time management

Communication

Problem solving

Stakeholder engagement

Medical terminology

Insurance/WorkCover knowledge

Job description

WorkCover Queensland hires for a role based in Brisbane CBD to manage a portfolio of workers' compensation claims. You will coordinate treatment, recovery and return-to-work needs, while engaging with injured workers, employers and healthcare providers to achieve positive outcomes.

You will gather information, monitor progress and develop rehabilitation plans, ensuring compliance with legislative requirements.