Memorial Services Specialist — Compassionate Customer Care

Metropolitan Cemeteries Board; Perth; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

None

Job summary

Metropolitan Cemeteries Board in Perth is seeking a Customer Services team member to provide compassionate and professional service across cemeteries and memorial parks. You will assist families with enquiries, coordinate memorialisation requests, and process grants and applications with careful attention to records.

Join a supportive team dedicated to respectful service during difficult times, with opportunities to bear witness at services and collaborate across locations in Greater Perth.

Qualifications

• Experience delivering high-quality customer service in a busy environment.
• Able to communicate sensitively and professionally with diverse communities.
• Strong attention to detail and accurate record-keeping.

Responsibilities

• Provide compassionate and efficient customer service via telephone, email and front counter.
• Assist families with information on cemetery services, grants, memorialisation and related inquiries.
• Process customer requests, invoices and transactions while maintaining accurate records in systems.

Skills

Customer service

Empathy

Communication

Attention to detail

Job description

Metropolitan Cemeteries Board in Perth is seeking a Customer Services team member to provide compassionate and professional service across cemeteries and memorial parks. You will assist families with enquiries, coordinate memorialisation requests, and process grants and applications with careful attention to records.

Join a supportive team dedicated to respectful service during difficult times, with opportunities to bear witness at services and collaborate across locations in Greater Perth.