Client Services & Memorial Sales Consultant

Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Free onsite parking

Rostered Day Off

Job summary

Greater Metropolitan Cemeteries Trust in Melbourne's northern suburbs is seeking a proactive Client Services representative to guide families through the selection and purchase of GMCT products and services. You will conduct appointments, handle sales of burial plots and memorials, respond to enquiries with empathy, and manage related payments and admin.

The role offers on-site parking, development opportunities, and a supportive team culture.

Qualifications

• Qualification within the Business/Administration field or relevant experience in a similar or comparable retail sales role.
• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.

Responsibilities

• Conduct appointments with clients
• Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs
• Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained
• All administrative and clerical duties associated with Sales, customer requests, processing payments or other activities via appropriate channels.

Skills

Retail sales

Customer service

Communication skills

Multilingual (desirable)

Education

Business/Administration qualification

Job description

Greater Metropolitan Cemeteries Trust in Melbourne's northern suburbs is seeking a proactive Client Services representative to guide families through the selection and purchase of GMCT products and services. You will conduct appointments, handle sales of burial plots and memorials, respond to enquiries with empathy, and manage related payments and admin.

The role offers on-site parking, development opportunities, and a supportive team culture.