Client Services Consultant

Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Free onsite parking

Rostered Day Off

Job summary

Greater Metropolitan Cemeteries Trust in Melbourne's northern suburbs is seeking a proactive Client Services representative to guide families through the selection and purchase of GMCT products and services. You will conduct appointments, handle sales of burial plots and memorials, respond to enquiries with empathy, and manage related payments and admin.

The role offers on-site parking, development opportunities, and a supportive team culture.

Qualifications

• Qualification within the Business/Administration field or relevant experience in a similar or comparable retail sales role.
• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.

Responsibilities

• Conduct appointments with clients
• Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs
• Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained
• All administrative and clerical duties associated with Sales, customer requests, processing payments or other activities via appropriate channels.

Skills

Retail sales

Customer service

Communication skills

Multilingual (desirable)

Education

Business/Administration qualification

Job description

Working with The Greater Metropolitan Cemeteries Trust

Every meaningful tribute, every moment of reflection, every family brought together.
In everything we do, in every role we play, we can make a difference in someone's life at a time when it matters most.

Work with us, and make a difference from day one.

• Salary: EBA Level 3.1 ($79,688.03 + Super)
• Location: Fawkner

What we do

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff.

We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centered work culture that is dedicated to fulfilling our vision.

We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.

The Role:

The Operations Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services, delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community. In particular the Client Services team educate and guide families through the selection and purchase of GMCT product and services.

With excellent training and a wonderful working culture, you will be a can-do, positive and service oriented team player.

Your key responsibilities will include, but not be limited to:

• Conduct appointments with clients
• Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs
• Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained
• All administrative and clerical duties associated with Sales, customer requests, processing payments or other activities via appropriate channels.

About You:

• Qualification within the Business/Administration field or relevant experience in a similar or comparable retail sales role.
• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
• Demonstrated acceptance and understanding of cultural diversity.
• Multi-lingual skills with conversational proficiency(Italian, Greek, Arabic, etc.) (highly desirable)

A career with us:

Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

• One RDO's (Rostered Day Off) per month
• Fantastic Training and Development opportunities
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employees provided with uniform, PPE and Laundry services
• Employee Assistance Program to support our employees and their family's overall wellbeing

This position requires the successful candidate to undergo a pre-employment medical & police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists.

GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at [e-mail]