Chapel Concierge

Metropolitan Memorial Parks; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Metropolitan Memorial Parks in Sutherland NSW is seeking a Chapel Concierge to join our Customer Service team at the Woronora Memorial Park site. The role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.

You will coordinate chapel services, manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families, including greeting directors and performing service checks.

Qualifications

• Minimum 2 years’ experience in a customer-facing role.
• Experience in a service-focused environment.
• Strong interpersonal skills with empathy and professionalism.
• Capable using technology, including audio-visual equipment and CMS.

Responsibilities

• Coordinate and support all chapel services
• Greet funeral directors and complete service checks
• Operate and troubleshoot audio-visual, live streaming and camera systems
• Assist families and funeral directors with presentations
• Ensure chapels and surrounding areas are clean, safe and professionally presented
• Perform daily AV checks and minor maintenance
• Liaise with funeral directors and internal teams to ensure efficient service delivery
• Support Customer Care with reception, bookings and administrative tasks
• Maintain accurate records in the CMS
• Build positive stakeholder relationships and identify improvement opportunities

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Organisation

CRM experience

MS Office proficiency

AV equipment

Tools

CRM systems

CMS

Audio-visual equipment

Business phone systems

Job description

Metropolitan Memorial Parks – Sutherland NSW

Metropolitan Memorial Parks is a leading provider of memorial services and parks. We are dedicated to delivering exceptional customer service and creating meaningful experiences for our community.

Our Woronora Memorial Park site, located in Sutherland NSW is seeking a compassionate and professional Chapel Concierge to join our Customer Service team. This role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.

About the Role

The Chapel Concierge coordinates chapel services and provides personalised support during services. You will manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families.

Key Responsibilities

• Coordinate and support all chapel services
• Greet funeral directors and complete service checks
• Operate and troubleshoot audio-visual, live streaming and camera systems
• Assist families and funeral directors with presentations
• Ensure chapels and surrounding areas are clean, safe and professionally presented
• Perform daily AV checks and minor maintenance
• Liaise with funeral directors and internal teams to ensure efficient service delivery
• Support Customer Care with reception, bookings and administrative tasks
• Maintain accurate records in the CMS
• Build positive stakeholder relationships and identify improvement opportunities

About You

• Minimum 2 years’ experience in a customer-facing role (events or hosting experience highly regarded)
• Experience in a service-focused environment
• Strong interpersonal skills with empathy and professionalism
• Confident using technology, including audio-visual equipment
• Ability to manage multiple priorities and work under pressure
• Experience using CRM systems and business phone systems
• Excellent communication, problem-solving and organisational skills
• Comfortable handling sensitive situations with tact and discretion
• Proficient in Microsoft Office
• Exceptional personal presentation and a friendly, engaging manner

If you have a genuine passion for customer service and the skills to support families with care and professionalism, we’d love to hear from you.