Membership Sales & Guest Experience Lead

Belgravia Group; Gympie Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Leisure facilities access

Job summary

Belgravia Leisure is seeking a Customer Service Officer in Queensland to drive new memberships for Health and Fitness and Learn to Swim. You will combine sales targets with outstanding guest service to welcome members and guests.

With a strong background in sales and customer service, you will handle inquiries, conduct tours, process sign-ups, and ensure accurate data entry while representing the Belgravia Leisure values.

Qualifications

• Experience in achieving sales targets and delivering strong customer service.
• Ability to build rapport and positive relationships.
• Willing to work across multiple hours including weekends.
• Knowledge of health and fitness services is a plus.

Responsibilities

• Achieve set sales targets daily.
• Provide exceptional guest experience in person and over the phone.
• Provide accurate information to prospective members.
• Conduct tours of the centre to convert prospects to memberships.
• Process memberships and data entry per policies.
• Maintain knowledge of centre services and activities.

Skills

Customer service

Sales

Communication

Teamwork

Interpersonal skills

Negotiation

Education

First Aid Certificate (Level 2)

CPR

Working with Children Check

National Police Check

Tools

POS systems

Job description

Belgravia Leisure is seeking a Customer Service Officer in Queensland to drive new memberships for Health and Fitness and Learn to Swim. You will combine sales targets with outstanding guest service to welcome members and guests.

With a strong background in sales and customer service, you will handle inquiries, conduct tours, process sign-ups, and ensure accurate data entry while representing the Belgravia Leisure values.