Membership Growth Lead — Guest Experience & Sales

Belgravia Leisure; Sunshine Coast Regional; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career progression

Professional development

Health and wellbeing facilities

Résumé du poste

Belgravia Leisure is seeking a Sales & Guest Experience Coordinator for the Gympie Aquatic Recreation Centre in Gympie, QLD. The role leads the Guest Experience team, drives membership sales, retention and engagement, and partners with the Venue Manager on sales campaigns and customer journeys.

The role focuses on coaching staff, delivering exceptional guest experiences, and achieving KPI targets while managing local marketing activities and community engagement.

Qualifications

• Proven sales and customer service leadership experience in fitness/leisure.
• Strong track record of achieving membership or sales targets.
• Experience leading, coaching and developing teams.
• Excellent communication and relationship-building skills.

Responsabilités

• Lead the day-to-day operations of the Guest Experience team while driving membership sales, retention, and engagement.
• Develop and execute sales strategies to achieve membership targets.
• Coach and motivate staff to meet KPIs and deliver exceptional guest experiences.
• Oversee customer service standards and local marketing initiatives.

Connaissances

Sales leadership

Customer experience

Team leadership

Coaching

KPIs

POS handling

Local marketing

Communication

Outils

POS software

Description du poste

Belgravia Leisure is seeking a Sales & Guest Experience Coordinator for the Gympie Aquatic Recreation Centre in Gympie, QLD. The role leads the Guest Experience team, drives membership sales, retention and engagement, and partners with the Venue Manager on sales campaigns and customer journeys.

The role focuses on coaching staff, delivering exceptional guest experiences, and achieving KPI targets while managing local marketing activities and community engagement.