Membership Sales & Guest Experience Lead

Belgravia Group; City of Whittlesea; Sur place; AUD 45 000 - 60 000; Plein temps

Résumé du poste

Belgravia Leisure’s Thomastown Recreation & Aquatic Centre is hiring a Customer Service Officer. You will drive membership sign-ups for Health and Fitness and Learn to Swim, delivering exceptional guest experiences and handling enquiries with accuracy.

Strong sales and customer service background required, including cash handling and POS use. Join a busy facility that values member engagement and quality service.

Qualifications

• Strong sales and customer service background.
• Ability to meet sales targets and deliver great guest experiences.
• Experience handling enquiries and providing accurate information.

Responsabilités

• Achieve set sales targets daily.
• Provide exceptional guest experience in person and over the phone.
• Answer enquiries and guide prospective members per processes.
• Conduct tours to convert prospects to memberships.
• Process memberships and data entry according to policy with accurate records.

Connaissances

Sales experience

Customer service

Lead conversion

POS handling

Outils

POS systems

Description du poste

Belgravia Leisure’s Thomastown Recreation & Aquatic Centre is hiring a Customer Service Officer. You will drive membership sign-ups for Health and Fitness and Learn to Swim, delivering exceptional guest experiences and handling enquiries with accuracy.

Strong sales and customer service background required, including cash handling and POS use. Join a busy facility that values member engagement and quality service.