Guest Experience Leader - Membership & Service Excellence

Belgravia Health and Leisure Group Pty Ltd; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Officer for Albany Creek Leisure Centre in Brisbane to lead a team dedicated to delivering exceptional guest experiences and driving subscription memberships across programs.

The role combines outstanding customer service with sales focus, requires experience in team leadership, cash handling and POS use, and willingness to work mornings, evenings and weekends to meet targets of the centre.

Qualifications

• Current First Aid Certificate (Level 2).
• Current CPR.
• Blue card.
• Experience in leading a team to achieve collective and individual targets.
• Ability to work independently and in a team environment.
• Passion for customer experience.
• To participate in and deliver ongoing training.
• Strong sales culture and understanding of sales-related KPIs.
• Strong interpersonal skills and the ability to communicate with a diverse range of guests.
• Cash Handling and sales experience.
• Ability to work early mornings, weeknights and weekend work, as well as outreach opportunities is essential for this role.

Responsibilities

• Achieve set sales targets
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant, accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values.

Skills

Customer service

Sales

Team leadership

Cash handling

Interpersonal skills

Communication

Tools

POS system

Job description

Belgravia Leisure is seeking a Guest Experience Officer for Albany Creek Leisure Centre in Brisbane to lead a team dedicated to delivering exceptional guest experiences and driving subscription memberships across programs.

The role combines outstanding customer service with sales focus, requires experience in team leadership, cash handling and POS use, and willingness to work mornings, evenings and weekends to meet targets of the centre.