Membership & Guest Experience Advisor

Belgravia Leisure; Sunshine Coast Regional; On-site; AUD 45,000 - 55,000; Full time

Job summary

Belgravia Leisure is seeking a friendly Customer Service Officer for Gympie Aquatic Recreation Centre. You will be the face of the centre, delivering information and guiding members and guests through tours, memberships, and enquiries.

This role requires a welcoming attitude, strong communication, and a commitment to great guest experiences. Employed position with mentoring and opportunities for growth within Belgravia Leisure.

Qualifications

• Experience in customer service roles.
• Strong communication and interpersonal skills.
• Ability to work well in a team and adapt to busy frontline environments.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Deliver accurate information to prospective members and assist with memberships and enquiries.
• Conduct tours of the centre to convert prospects into ongoing memberships.
• Process memberships and data entry in line with company processes and policy.
• Maintain up-to-date knowledge of centre services and activities.
• Demonstrate sound cash handling principles and operate POS systems.
• Align behaviours with Belgravia Leisure CLEA R Values.

Job description

Belgravia Leisure is seeking a friendly Customer Service Officer for Gympie Aquatic Recreation Centre. You will be the face of the centre, delivering information and guiding members and guests through tours, memberships, and enquiries.

This role requires a welcoming attitude, strong communication, and a commitment to great guest experiences. Employed position with mentoring and opportunities for growth within Belgravia Leisure.