Customer Service Officer

Belgravia Group; City of Whittlesea; On-site; AUD 45,000 - 60,000; Full time

Job summary

Belgravia Leisure’s Thomastown Recreation & Aquatic Centre is hiring a Customer Service Officer. You will drive membership sign-ups for Health and Fitness and Learn to Swim, delivering exceptional guest experiences and handling enquiries with accuracy.

Strong sales and customer service background required, including cash handling and POS use. Join a busy facility that values member engagement and quality service.

Qualifications

• Strong sales and customer service background.
• Ability to meet sales targets and deliver great guest experiences.
• Experience handling enquiries and providing accurate information.

Responsibilities

• Achieve set sales targets daily.
• Provide exceptional guest experience in person and over the phone.
• Answer enquiries and guide prospective members per processes.
• Conduct tours to convert prospects to memberships.
• Process memberships and data entry according to policy with accurate records.

Skills

Sales experience

Customer service

Lead conversion

POS handling

Tools

POS systems

Job description

28d ago , from Belgravia Health & Leisure Group Pty Ltd

VIC, Thomastown Recreation & Aquatic Centre - Thomastown VIC 3074

• Are you passionate about promoting aquatic and leisure activities to the community?
• Do you possess outstanding people skills with the ability to generate leads?
• Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
• Enjoy a great work / life balance withmornings, evenings and weekend shifts

The Site

Thomastown Recreation & Aquatic Centre (TRAC) is a large, year round facility that includes an indoor 25 meter lap pool, hydrotherapy pool, warm water pool, fun pool with water slide, toddlers pool, sauna, steam room, spa, gym, group exercise, multi-purpose sports court, occasional childcare and function room hire. We also have an outdoor water park with great activities for the kids complete with BBQ facilities.

The Role

As a Customer Service Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

The Customer Service Officer’s key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au.