Leisure Centre Guest Experience & Membership Concierge

Belgravia Leisure; Newcastle-Maitland; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure’s Lakeside Leisure Centre in Raymond Terrace is seeking casual Customer Service Officers to deliver first-class front-of-house services. You’ll handle reception, sales, and memberships, support Learn To Swim programs, and assist with kiosk tasks while upholding our mission and values.

You’ll be friendly, energetic, and computer-literate, with cash handling and POS experience. CPR, Police Check and WWCC are preferred; previous leisure-industry experience is desirable.

Qualifications

• Current CPR Certificate.
• Police Check
• Working with Children Check
• Experience in the leisure industry is desirable.
• Previous experience in a similar role is desirable, but a friendly attitude and a customer service mindset are encouraged to apply!

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers with information about memberships and sell memberships when joining or renewing.
• Promote the centre's services and programs to customers and accept bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Open/close the centre in accordance with security and safety procedures.

Skills

Customer service mindset

Communication skills

Cash handling

Computer literacy

Membership sales

Education

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Job description

Belgravia Leisure’s Lakeside Leisure Centre in Raymond Terrace is seeking casual Customer Service Officers to deliver first-class front-of-house services. You’ll handle reception, sales, and memberships, support Learn To Swim programs, and assist with kiosk tasks while upholding our mission and values.

You’ll be friendly, energetic, and computer-literate, with cash handling and POS experience. CPR, Police Check and WWCC are preferred; previous leisure-industry experience is desirable.