Customer Service Officer

Belgravia Leisure; City of Devonport; Hybrid; AUD 38,000 - 56,000; Full time

Benefits offered by this job

Career development

Casual positions

Flexible shifts

Job summary

Belgravia Leisure in Tasmania is seeking a Customer Service Officer to drive membership sales for Health and Fitness and Learn to Swim. This role focuses on achieving daily sales targets, delivering an exceptional guest experience in person and over the phone, and turning inquiries into ongoing subscriptions.

You will handle memberships and data entry in line with company processes, conduct tours of the centre, and demonstrate Belgravia Leisure values while maintaining up-to-date knowledge of

Qualifications

• Proven sales experience and target achievement.
• Strong customer service focus with guests and members.
• Ability to conduct tours and convert inquiries to memberships.
• Experience handling cash and using POS.
• Knowledge of Belgravia Leisure services is a plus.

Responsibilities

• Achieve daily sales targets on memberships.
• Provide exceptional guest experience in person and on the phone.
• Answer inquiries in line with company processes.
• Conduct tours of the centre to convert prospects.
• Process memberships and data entry accurately.
• Maintain up-to-date knowledge of all centre services.

Skills

Sales experience

Customer service

Communication skills

Telephone/In-person Sales

Tools

POS systems

Job description

This job is open for expressions of interest only

• Great career paths and development with an entrepreneurial organisation


• Casual positions available


• Enjoy a great work / life balance withmornings, evenings and weekend shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

As aCustomer Service Officeryou will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Our Officer’s key accountabilities include:

• Achieve set sales targets on a daily basis


• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests


• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems


• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription


• Process memberships and data entry in line with company processes and policy


• To have a current and informed knowledge of all centre services and activities


• Apply sound cash handling principles and use of Point of Sale (POS) systems


• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We’re happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].