Membership & Sales Concierge

Pacific Boating Group Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission on memberships

Staff fleet access

Structured onboarding

Job summary

Pacific Boating Group Pty Ltd in Rozelle, NSW, is seeking a friendly, front-facing Membership Coordinator to manage new enquiries, onboarding, and ongoing member engagement. You will work closely with the Membership Manager and sales team, handling CRM data, bookings, and events to ensure a smooth member journey from sign-up through their first cruise.

The role is customer-focused, requires a confident communicator, and involves multitasking at the front desk, on the phone, and on the dock.

Qualifications

• Front-facing customer service background (premium retail, sales, or hospitality) with office/CRM exposure.
• Ability to manage follow-ups with members and prospects and keep CRM up to date.
• Comfortable multi-tasking at front desk, on calls, and dockside.

Responsibilities

• Handle new enquiries by phone, email and web, qualify them and book appointments for the sales team.
• Host appointments, welcome prospects to the marina, and guide them through the fleet.
• Make confirmation calls to members before cruises and follow up afterwards.
• Set up new members after sign-up, including paperwork, welcome packs and training bookings.
• Keep HubSpot CRM accurate and up to date after every contact.
• Contact members who haven't cruised recently to check in.
• Assist with member events like open days, boat shows and chartered cruises.
• Process applications, renewals and payments, cover front desk, and assist dock crew as needed.

Skills

Customer service

CRM knowledge

Tools

HubSpot

Job description

Pacific Boating Group Pty Ltd in Rozelle, NSW, is seeking a friendly, front-facing Membership Coordinator to manage new enquiries, onboarding, and ongoing member engagement. You will work closely with the Membership Manager and sales team, handling CRM data, bookings, and events to ensure a smooth member journey from sign-up through their first cruise.

The role is customer-focused, requires a confident communicator, and involves multitasking at the front desk, on the phone, and on the dock.