Membership Growth & Engagement Specialist

Roads Australia; Sydney; Presencial; AUD 75.000 - 105.000; Jornada completa

Descripción de la vacante

Transport Australia is seeking a proactive Membership Coordinator in Sydney to grow our membership, strengthen engagement and deliver an outstanding member experience. You will work with the General Manager and team to manage the full member lifecycle, from onboarding to renewal, using Salesforce and CRM processes in a small, collaborative environment.

You’ll coordinate activity, build strong relationships with members and industry stakeholders, and contribute to events, policy activities and

Formación

• At least three years’ experience in membership, stakeholder engagement, relationship management or a related role
• Strong relationship-building skills and confidence engaging with senior stakeholders
• Excellent organisation and follow-through, with the ability to manage multiple priorities independently
• Warm, clear and professional written and verbal communication skills
• Strong attention to detail and confidence maintaining stakeholder and CRM information
• Experience using Salesforce or another CRM to maintain data, track activity and produce reports
• A proactive, practical approach and willingness to take ownership
• The ability to work collaboratively and adapt quickly within a small, fast-moving organisation.

Responsabilidades

• Managing activity across the member lifecycle, including prospecting, onboarding, engagement, retention and renewal
• Researching prospective members and maintaining an accurate and well‑managed prospect pipeline
• Contributing to Transport Australia’s member acquisition and sponsorship targets
• Progressing member and prospect communications, meetings and follow‑ups
• Delivering a warm, organised and professional onboarding experience for new members
• Coordinating membership renewals and retention activity and ensuring agreed actions are followed through
• Building strong relationships with members, prospective members and industry stakeholders
• Developing an understanding of members’ priorities and identifying ways they can become more involved with Transport Australia
• Connecting members with relevant events, policy activities, programs, committees, partnerships, briefings and other opportunities
• Participating in Transport Australia events and activities and supporting event coordination as part of our one-team approach
• Owning the quality and accuracy of membership and prospect data in Salesforce
• Tracking membership activity, engagement, prospects, renewals and follow‑ups
• Producing accurate membership reporting and insights
• Identifying practical ways to improve our membership systems, processes and overall member experience.

Conocimientos

Relationship-building

Organisation & follow-through

Communication skills

CRM data management

Salesforce experience

Stakeholder engagement

Proactive mindset

Herramientas

Salesforce

Pardot/Marketing Cloud

Canva

Descripción del empleo

Transport Australia is seeking a proactive Membership Coordinator in Sydney to grow our membership, strengthen engagement and deliver an outstanding member experience. You will work with the General Manager and team to manage the full member lifecycle, from onboarding to renewal, using Salesforce and CRM processes in a small, collaborative environment.

You’ll coordinate activity, build strong relationships with members and industry stakeholders, and contribute to events, policy activities and