Membership & Guest Experience Administrator

Royal Melbourne Yacht Squadron; Saint Kilda Junction; On-site; AUD 34,000 - 48,000; Part time

Job summary

Royal Melbourne Yacht Squadron seeks a permanent part-time Membership Services Assistant to welcome members and guests, answer enquiries and promote engagement. You will manage memberships, marina pens, receptions and function bookings, while supporting the club’s newsletters and emergency services liaison.

Strong communication, customer service, and club knowledge are essential. Proficiency with Office 365 and club software is required, with desirable sailing experience and a valid driver’s

Qualifications

• Excellent communication skills - demonstrated by relevant school certificate English or equivalent.
• Excellent listening and communicating skills.
• High level of customer service.
• Team playing attitude.
• Knowledge of all areas of the club, especially membership and RMSTA services.
• Computer software proficiency including Office 365 suite, Member Magic, Marina Magic, Revsport, Aust Sailing, Try Booking and MemberPoint App.
• Australian Driver's Licence (desirable).
• Sailing experience (desirable).

Responsibilities

• Day to day management of the membership database.
• Receive and process applications for membership.
• Maintain the marina database and allocate pens for casual and long-term arrivals.
• Manage reception, phone systems and access control.
• Manage function booking lists and liaise between events committee and caterers.
• Review and follow-up overdue member accounts.
• Prepare and promulgate the GC Officer of the Day roster.
• Maintain the Australian Sailing register of members.
• Contribute to the production of the online weekly RMYS newsletter.
• Primary point of contact for Emergency Services.

Skills

Excellent communication

Active listening

Customer service

Team player

Club knowledge

Office 365

Member Magic

Marina Magic

Revsport

Aust Sailing

Try Booking

MemberPoint App

Driver's Licence

Sailing experience

Education

School certificate English

Tools

Office 365 suite

Member Magic

Marina Magic

Revsport

Aust Sailing

Try Booking

MemberPoint App

Job description

Royal Melbourne Yacht Squadron seeks a permanent part-time Membership Services Assistant to welcome members and guests, answer enquiries and promote engagement. You will manage memberships, marina pens, receptions and function bookings, while supporting the club’s newsletters and emergency services liaison.

Strong communication, customer service, and club knowledge are essential. Proficiency with Office 365 and club software is required, with desirable sailing experience and a valid driver’s