Membership & Sales Associate

Pacific Boating Group Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission on memberships

Staff fleet access

Structured onboarding

Job summary

Pacific Boating Group Pty Ltd in Rozelle, NSW, is seeking a friendly, front-facing Membership Coordinator to manage new enquiries, onboarding, and ongoing member engagement. You will work closely with the Membership Manager and sales team, handling CRM data, bookings, and events to ensure a smooth member journey from sign-up through their first cruise.

The role is customer-focused, requires a confident communicator, and involves multitasking at the front desk, on the phone, and on the dock.

Qualifications

• Front-facing customer service background (premium retail, sales, or hospitality) with office/CRM exposure.
• Ability to manage follow-ups with members and prospects and keep CRM up to date.
• Comfortable multi-tasking at front desk, on calls, and dockside.

Responsibilities

• Handle new enquiries by phone, email and web, qualify them and book appointments for the sales team.
• Host appointments, welcome prospects to the marina, and guide them through the fleet.
• Make confirmation calls to members before cruises and follow up afterwards.
• Set up new members after sign-up, including paperwork, welcome packs and training bookings.
• Keep HubSpot CRM accurate and up to date after every contact.
• Contact members who haven't cruised recently to check in.
• Assist with member events like open days, boat shows and chartered cruises.
• Process applications, renewals and payments, cover front desk, and assist dock crew as needed.

Skills

Customer service

CRM knowledge

Tools

HubSpot

Job description

Pacific Boating Group Pty Ltd – Rozelle NSW

This is a role in the membership team based primarily at Rozelle, working alongside the Membership Manager and sales team. You'll be the first point of contact for most new enquiries, and you'll look after new members from the day they sign through their first cruise and beyond. Most of the day is spent with people, whether on the phone, across the front desk or down on the dock. Maintaining records in the CRM and custom membership system supports your customer facing work.

Key responsibilities

Handling new enquiries by phone, email and web, qualifying them and booking appointments for the sales team

Hosting appointments where necessary, welcoming prospects to the marina and showing them through the fleet

Confirmation calls to members before they cruise, and follow-up calls afterwards

Getting new members set up after they sign, including paperwork, welcome packs and training bookings

Keeping the CRM (HubSpot) accurate and up to date after every contact with a member or prospect

Contacting members who haven't cruised for a while to see how they're going

Helping run member events, including open days, boat shows and chartered cruises

Processing applications, renewals and payments, covering the front desk, and lending a hand on the dock when the operations crew need one

About you

Front-facing customer service background: premium retail, a sales rep role, or hospitality with some time spent in an office and on a CRM

Comfortable being out the front, whether that's showing a prospect through the boats or ringing a member to see how they're getting on

Able to make day-to-day decisions yourself and bring more difficult ones to the Membership Manager

Stay on top of follow-up with members and prospects, and keep HubSpot up to date as you go

Comfortable working with multiple priorities at once, such as a prospect in the office and a member on the phone

Must hold Australian work rights

About us

Pacific Boating is Sydney's premier boat-sharing membership. Members pay a monthly subscription to use a fleet of 19 Sea Ray luxury sports cruisers rather than owning a boat themselves. We train them to drive, and we keep the fleet maintained, insured and ready to go across two marinas, Sydney Boat House at Rozelle and The Quays Marina at Church Point. We've been doing it for more than 20 years and are the largest business of our type in Australia.

Commission on new memberships and renewals

Access to the Pacific Boating fleet as a staff benefit

A pathway into sales or membership management

Structured onboarding programme across systems and processes