Membership Advisor – Front of House

Housed Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Complimentary house membership

Job summary

Onsen, a modern wellness house in Sydney, is seeking a Front of House Specialist to drive membership sales and deliver an elevated welcome across our pools, gym, and Pilates studios.

You will manage prospect leads, host high-converting tours, convert inquiries into members, and maintain precise CRM records, with a focus on targets and brand integrity.

We offer a base salary plus uncapped commission, complimentary house membership, and clear progression into commercial leadership.

Qualifications

• Proven background in front-of-house sales or membership acquisition.
• Confident in presenting high-tier pricing with refined communication.
• Driven by sales targets and pipeline conversion.

Responsibilities

• Lead site tours and present membership tiers.
• Handle objections and close sales to meet monthly enrollment targets.
• Proactively follow up on inbound inquiries and manage referrals.
• Maintain accurate records in our CRM.
• Manage guest check-ins and maintain immaculate reception standards.

Skills

Front of house sales

Membership acquisition

CRM

Closing

Tools

CRM software

Job description

Onsen is a modern wellness house where Japanese thermal traditions meet contemporary performance philosophy. Born on a legacy site in Sydney, we are a sanctuary of restoration, refined strength, and high-level community. This is wellness as ritual. Precision in practice. Revenue through relationship.

The Role

As a Front of House Specialist, you drive membership sales and deliver an elevated welcome. You manage prospective leads, host high-converting tours across our thermal pools, gym, and Pilates studios, and seamlessly convert inquiries into long-term members.

Key Responsibilities

• Sales & Conversion: Lead site tours, present membership tiers, handle objections, and close sales to meet monthly enrollment targets.
• Pipeline Management: Proactively follow up on inbound inquiries, manage member referrals, and maintain accurate records in our CRM.
• Front of House Standards: Manage guest check-ins, maintain immaculate visual reception standards, and ensure complete account accuracy.

About You

• Proven background in front-of-house sales, membership acquisition, or revenue-focused luxury hospitality.
• Confident closer comfortable presenting high-tier pricing with refined, non-aggressive communication.
• Driven by clear sales targets, pipeline conversion, and brand precision.

What We Offer

• Base salary + uncapped sales commission.
• Complimentary house membership
• Clear progression into commercial leadership.