Member Services Administrator

Royal Melbourne Yacht Squadron; Saint Kilda Junction; On-site; AUD 34,000 - 48,000; Part time

Job summary

Royal Melbourne Yacht Squadron seeks a permanent part-time Membership Services Assistant to welcome members and guests, answer enquiries and promote engagement. You will manage memberships, marina pens, receptions and function bookings, while supporting the club’s newsletters and emergency services liaison.

Strong communication, customer service, and club knowledge are essential. Proficiency with Office 365 and club software is required, with desirable sailing experience and a valid driver’s

Qualifications

• Excellent communication skills - demonstrated by relevant school certificate English or equivalent.
• Excellent listening and communicating skills.
• High level of customer service.
• Team playing attitude.
• Knowledge of all areas of the club, especially membership and RMSTA services.
• Computer software proficiency including Office 365 suite, Member Magic, Marina Magic, Revsport, Aust Sailing, Try Booking and MemberPoint App.
• Australian Driver's Licence (desirable).
• Sailing experience (desirable).

Responsibilities

• Day to day management of the membership database.
• Receive and process applications for membership.
• Maintain the marina database and allocate pens for casual and long-term arrivals.
• Manage reception, phone systems and access control.
• Manage function booking lists and liaise between events committee and caterers.
• Review and follow-up overdue member accounts.
• Prepare and promulgate the GC Officer of the Day roster.
• Maintain the Australian Sailing register of members.
• Contribute to the production of the online weekly RMYS newsletter.
• Primary point of contact for Emergency Services.

Skills

Excellent communication

Active listening

Customer service

Team player

Club knowledge

Office 365

Member Magic

Marina Magic

Revsport

Aust Sailing

Try Booking

MemberPoint App

Driver's Licence

Sailing experience

Education

School certificate English

Tools

Office 365 suite

Member Magic

Marina Magic

Revsport

Aust Sailing

Try Booking

MemberPoint App

Job description

This is a permanent part-time position working alongside our Membership Services Officer.

To be the first point of contact for members and guests, provide a warm welcome and be the face of RMYS and RMSTA. Facilitate member engagement and retention by proactively reaching out to members and non-members, answering incoming enquiries and providing exemplary customer service.

Key responsibilities

• Day to day management of the membership database
• Receive and process applications for membership
• Maintain the marina database and allocate pens for casual and long-term arrivals
• Manage reception, phone systems and access control
• Manage function booking lists and liaise between events committee and caterers
• Review and follow-up overdue member accounts
• Prepare and promulgate the GC Officer of the Day roster
• Maintain the Australian Sailing register of members
• Contribute to the production of the online weekly RMYS newsletter
• Primary point of contact for Emergency Services

About you

• Excellent communication skills - demonstrated by relevant school certificate English or equivalent
• Excellent listening and communicating skills
• High level of customer service
• Team playing attitude
• Knowledge of all areas of the club, especially membership and RMSTA services
• Computer software proficiency including Office 365 suite, Member Magic, Marina Magic, Revsport, Aust Sailing, Try Booking and MemberPoint App
• Australian Driver's Licence (desirable)
• Sailing experience (desirable)

About us

Royal Melbourne Yacht Squadron was founded as the St Kilda Sailing Club in 1876 and became the St Kilda Yacht Club in 1884. The St Kilda Yacht Club was granted royal assent in April 1924 to become Royal St Kilda Yacht Club. In June 1961 Royal St Kilda Yacht Club amalgamated with the St Kilda 14 Foot Sailing Club and adopted the name, 'Royal Melbourne Yacht Squadron'. The mission of Royal Melbourne Yacht Squadron is to deliver a well organised range of yacht racing, cruising, on water activities and social events; deliver a wide range of learn-to-sail and boating courses from introductory to advanced that develop and support sailors of all skill levels; promote all club activities in a safe, supportive, healthy and friendly manner; cultivate an enjoyable and inclusive social atmosphere for our members and the community; provide a boating precinct with a high-quality clubhouse, facilities and marina; engage with the community and the natural environment; and uphold good governance, strong financial management, sustainability and accountability.