Membership Growth & Experience Manager

University of Sydney Union (USU); Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Meal card for food and beverage - $15 per day

17.5% annual leave loading

Complimentary USU Rewards membership

Generous paid leave entitlements

Job summary

A leading university student union in Sydney is seeking a Membership Growth & Experience Manager to develop initiatives for increasing and retaining membership. The role involves leading a passionate team and overseeing programs that enhance student experiences while managing key budgets and reporting. The ideal candidate has over 3 years of experience in management and demonstrates strong strategic and project management skills. This hybrid position offers competitive benefits including a meal card and generous leave entitlements.

Qualifications

• Experience creating and delivering strategies that grow and retain membership and customer engagement.
• Proven leadership skills to build high-performing, inclusive, and motivated teams.
• Strong project management capabilities with strategic thinking.

Responsibilities

• Develop and execute a membership growth strategy.
• Lead a team across various programs including volunteering and student engagement.
• Oversee events that boost membership numbers.

Skills

Leadership

Communication

Strategic thinking

Project management

Stakeholder management

Job description

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Permanent | Full-Time | Camperdown Campus | Hybrid Work

Create unforgettable experiences for thousands of students across Australia’s most iconic campus.

Help create unforgettable experiences for thousands of students at Australia’s most iconic campus.

At the University of Sydney Union (USU), we believe university life should be more than textbooks and lectures – it should be connection, community, and life-changing experiences. Join us!

WHY YOU’LL LOVE THIS ROLE

As the Membership Growth & Experience Manager, you will lead a passionate team and drive two key areas:

• Membership strategy – developing and delivering initiatives that increase and retain USU membership year on year.
• Student experience – ensuring our programs and events inspire students, foster community, and strengthen member engagement.

This role combines strategy, creativity, and leadership. You’ll shape the future of membership at USU while supporting student-led programs that bring campus to life.

WHAT YOU’LL BE DOING

• Develop and execute a membership growth strategy that drives acquisition and retention.
• Lead and inspire a team across programs including volunteering, student voice, and international student engagement.
• Oversee engaging events and campaigns that boost membership numbers and create unforgettable student experiences.
• Manage budgets and reporting with both precision and creativity.
• Build strong relationships across campus, from student leaders to university executives.

WHAT YOU BRING

• Experience creating and delivering strategies that grow and retain membership and customer engagement.
• Proven leadership skills – you build high-performing, inclusive, and motivated teams.
• Strategic thinking and strong project management capabilities.
• Excellent communication and stakeholder management skills.
• 3+ years’ experience in management, membership-based, youth-focused, or engagement-driven roles.
• A proactive, adaptable mindset – you thrive in fast-paced, evolving environments

WHAT WE OFFER

• Meal card for food and beverage - $15 per day
• 17.5% annual leave loading
• Complimentary USU Rewards membership (discounts on and off campus)
• Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
• Commitment to learning and development

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Non-profit Organizations, Education Management, and Events Services

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