Client Manager - Grocery FMCG

CROSSMARK Australia; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Career development opportunities

Birthday leave

Wellbeing days

Early Friday finishes

Job summary

A leading FMCG service provider in Sydney is seeking an experienced Account Manager to lead client relationships and drive growth in the grocery sector. The role offers a hybrid working model and extensive career development opportunities. Candidates should have 1-3 years' experience in FMCG, proven client management skills, and a strategic mindset. This position is part of an award-winning culture focused on inclusion and work-life balance.

Qualifications

• 1-3 years’ experience in FMCG, preferably in supplier sales or marketing.
• Knowledge of Grocery channel required.
• Proven client and account management experience.

Responsibilities

• Manage and grow relationships with key clients.
• Lead a team to deliver projects and outcomes.
• Coordinate project delivery and manage documentation.
• Present data-backed insights for decision making.

Skills

Client management

Strategic mindset

Leadership

Financial literacy

Problem-solving

Communication skills

Job description

1 day ago Be among the first 25 applicants

Are you an experienced FMCG Account Manager ready to lead, drive growth and manage multiple clients? Apply Now!

• Hybrid & flexible working model
• Be the primary contact for a portfolio of top-tier clients
• Proudly a Best Places to Work Winner

You’ll be the trusted link between our clients and internal teams in the Grocery FMCG space, driving day-to-day delivery, uncovering growth opportunities, and translating insights into action.

Why You’ll Love This Role

We’re not just a team - we’re a community. At CROSSMARK, you’ll find:

• Hybrid working model – Flexibility to split your time between home and our centrally located offices
• Award-winning culture – Proudly recognised as a Best Places to Work Winner consecutive years running
• Career development through learning pathways and coaching
• A vibrant team culture that balances high-performance with fun
• Birthday leave, wellbeing days, and early Friday finishes
• A carbon neutral business that values purpose and people
• A diverse workforce committed to inclusion, with zero gender pay gap
• Coffee machines, fresh fruit, and seriously good vibes

What You’ll Be Doing

• Manage and grow relationships with key clients
• Lead a team to deliver projects and performance outcomes
• Coordinate day-to-day project and program delivery, including managing lead briefs, forms, and documentation
• Present clear, data-backed insights that guide decision-making
• Identify commercial opportunities through upselling and cross-selling
• Manage budgets, quoting, reconciliation, invoicing and reporting
• Collaborate cross-functionally and foster a high-performing team culture
• Maintain compliance with internal processes and WHS standards

What We’re Looking For

• 1-3 years’ experience within FMCG - supplier sales, category or marketing experience preferred
• Demonstrated knowledge of Grocery channel
• Proven experience in client and account management
• A strategic, commercial mindset with a flair for problem-solving
• Leadership capability - you know how to coach, motivate and elevate a team
• Financial and data literacy - you know your way around reports and insights
• Confident communication and presentation skills
• Curiosity, initiative, and a drive for results
• Experience in sales strategy, store or field program management, or compliance/reporting frameworks will get bonus points!

About Us

CROSSMARK Australia is part of the DKSH Smollan Group, the leading Market Expansion Services provider across the Asia Pacific region. For more than 35 years, CROSSMARK Australia have been the partner of choice for some of the most powerful and iconic brands.

We exist to build and execute leading retail solutions that are enabled by leading technology and powered by talented people, to deliver sales growth for our clients across all key retail channels.

Apply today – your next big career move starts here!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail

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