Membership Growth & Engagement Consultant

Goodlife Health Clubs; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

All-access membership

Anniversary leave days

Free gym membership for friends and/or

Job summary

Goodlife Health Clubs on the Gold Coast is seeking energetic Sales Consultants (Member Support Consultants) who are the first point of contact for new members and play a crucial role in converting leads and growing memberships. You will inspire healthier lifestyles and deliver outstanding customer experiences.

This fast-paced, people-first role focuses on building rapport, presenting memberships, and guiding new members through their fitness journey.

Qualifications

• First Aid & CPR certification is required.
• Strong communication and interpersonal skills.
• Ability to build rapport with diverse people.
• Proactive problem solving and resilience.
• Customer-focused with a drive to meet targets.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals campaigns.
• Generate and convert high-quality sales leads via community outreach.
• Achieve required lead contacts by phone to maximise opportunities.
• Provide sales presentations and tours to prospective members.
• Create positive member journeys through personalised interactions.
• Handle enquiries to achieve successful outcomes.
• Open and close the club as per roster.
• Support member retention programs and motivate ongoing journeys.
• Make regular service calls to engage members and recommend club products.

Skills

Communication skills

Rapport building

Problem solving

Customer focus

Target driven

Education

First Aid & CPR certificates

Job description

Goodlife Health Clubs on the Gold Coast is seeking energetic Sales Consultants (Member Support Consultants) who are the first point of contact for new members and play a crucial role in converting leads and growing memberships. You will inspire healthier lifestyles and deliver outstanding customer experiences.

This fast-paced, people-first role focuses on building rapport, presenting memberships, and guiding new members through their fitness journey.