Membership Consultant

The Fit Lab Health and Fitness Centre; Toowoomba Regional; On-site; AUD 35,000 - 50,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

The Fit Lab Health and Fitness Centre in Toowoomba is seeking a dedicated Membership Utility to join our team. You will handle membership enquiries both in person and online, process signups and cancellations, and cross-train at the front desk to support a high-energy gym environment.

We offer a dynamic culture, opportunities to grow across the Membership Desk, Group Fitness and Personal Training, and a complimentary gym membership as part of our benefits.

Qualifications

• Cert 3 or 4 in fitness required or preferred.
• Face-to-face and online membership enquiries, signups and cancellations.
• Cross-trained front desk reception duties and member service.
• Urgent commitment to follow club policies and WHS procedures.
• Ambition to build a long-term career with The Fit Lab.

Responsibilities

• Deal with membership enquiries in person and online.
• Process signups and cancellations accurately.
• Cross-train in front desk reception duties.
• Support Membership Desk, Group Fitness, Personal Training and Creche as needed.

Skills

People skills

Customer service

Team collaboration

Flexibility

Work health and safety

Education

Cert 3 in Fitness

Cert 4 in Fitness

Job description

The Fit Lab Health and Fitness Centre - Toowoomba QLD

The Fit Lab is seeking a professional Membership Utility to join the Team

Who You Are:

We want to hear from Cert 3 and 4 In fitness people who thrive on working in a high energy environment, who are 'people people' and have the drive and ambition to not just do the job, but build a long term career with us. Who have the capacity and desire to work in an environment that builds opportunities across The Memberships Desk, Group Fitness and Personal Training.

The membership utility role is responsible for dealing with all face to face and online membership enquires, signups and cancellations. The membership role is also fully crossed train in the front house reception. You will have determination and a good understanding of the sales process, easily able to juggle each of the elements whilst maintaining the highest service standards.

What you Should Bring:

• An ambitious and motivated, can-do attitude
• Positivity and enthusiasm with a passion for people and service
• An ability to work and collaborate successfully with a team
• Flexibility to work varied hours - opening and closing the gym and working weekend hours as required
• Willingness to comply with and carry out all implemented club policies and Work Health and Safety related activities and processes
• Willingness as required to operate through all facets of the facility including Members Desk, Group Fitness, Personal Training, Creche and Special Projects.

In return we offer you:

• A passionate, energetic and supportive culture. It's something we're really proud of at The Fit Lab.
• Industry leading learning and development - we pride ourselves on supporting and developing our staff, providing them with the learning and skills they need to build a long-term career.
• A wide range of benefits including a complimentary gym membership.