Membership Consultant

World Gym; Campbelltown; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base + commission

Staff discounts

Mentoring and development

Career progression opportunities

Supportive club culture

Impact within a fast-growing brand

Job summary

World Gym Campbelltown is seeking an Experienced Membership Consultant to drive membership growth and create exceptional first impressions within a fast-paced club environment.

You will generate leads, conduct tours, close memberships, and support member retention while delivering high-energy, member-focused service every day.

Qualifications

• Sales experience and targets-driven mindset
• Excellent communication and relationship-building abilities
• Proven ability to handle objections and close sales
• Comfort with CRM systems and lead management
• Passion for health, fitness and community impact
• Flexibility to work across gym operating hours, including weekends if required

Responsibilities

• Generate leads through referrals, passes, outreach and partnerships
• Conduct personalised tours, present membership options and close sign-ups
• Manage full sales journey from enquiry to onboarding
• Build relationships with members to support retention and engagement
• Follow structured sales processes and contribute to KPI achievement
• Respond to enquiries via phone, email, social media and in-club interactions
• Support member account inquiries and knowledge across memberships and services
• Maintain product knowledge across memberships, retail, PT and club services
• Assist with club marketing initiatives to drive awareness and lead generation
• Collaborate in a fast-paced, high-energy team environment
• Maintain high presentation standards at reception and front-of-house

Skills

Sales

Communication

Interpersonal skills

Phone skills

People-focused

Resilience

Organisational skills

CRM systems

Social media

Team player

Tools

Microsoft Office

CRM systems

Social media platforms

Job description

Experienced Membership Consultant – World Gym Campbelltown

Help Change Lives Within One of Australia’s Strongest Fitness Brands

Why World Gym?

At World Gym Australia, we’re built differently.

Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built around strength, community, performance, and exceptional member experiences. From premium training facilities and group fitness to Personal Training, Kid's World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and welcoming environment members genuinely want to be part of.

We’re looking for 2 motivated, energetic, and people-focused Membership Consultants to join the team at World Gym Campbelltown.

Why Join the Team?

• Competitive base salary plus commission opportunities and super
• Staff DISCOUNTS across our Pro Shop and Barbell Café
• Ongoing mentoring, training, and development opportunities
• Career progression opportunities within a growing national network, including pathways into Sales Management and leadership roles
• Supportive, high-energy, and performance-driven club culture
• The opportunity to make a real impact within a fast-growing fitness brand

The Role

As a Membership Consultant, you’ll play a key role in driving membership growth while creating exceptional first impressions and member experiences within the club.

This is a fast-paced, people-focused role suited to someone who is confident, motivated by results, and genuinely enjoys connecting with people. Success in this role comes from strong energy, resilience, relationship-building, and the ability to create a welcoming and positive experience from the very first interaction.

You’ll be responsible for generating leads, conducting tours, converting enquiries into memberships, supporting member retention, and contributing to the overall energy and success of the club environment.

What you'll be doing:

• Generate leads through prospecting, referrals, guest passes, outreach, local partnerships, and community engagement
• Conduct personalised club tours, uncover member goals, present membership solutions, and confidently close sales
• Manage the full sales journey from enquiry and follow-up through to onboarding and member engagement
• Build strong relationships with prospective and current members to create a welcoming and supportive club environment
• Follow structured sales systems and contribute to individual and club KPI performance
• Respond to enquiries across phone, email, social media, and in-club interactions professionally and efficiently
• Support member retention initiatives and assist with member account enquiries where required
• Maintain strong product knowledge across memberships, retail, supplements, Personal Training, and club services
• Create engaging social media content and support club marketing initiatives that drive brand awareness and lead generation
• Work collaboratively within a fast-paced, high-energy, and team-focused environment
• Maintain high presentation standards across reception and front-of-house areas
• Bring energy, urgency, positivity, and professionalism to the club floor every day

What You'll Bring

• Sales-driven and motivated by achieving targets, KPIs, and commission opportunities
• Strong communication, interpersonal, and phone skills with confidence building relationships quickly
• Energetic, personable, and naturally people-focused
• Resilient and confident handling objections and overcoming challenges
• Strong organisational skills with the ability to multitask in a fast-paced environment
• A proactive, reliable, and team-oriented attitudeConfidence using Microsoft Office, CRM systems, social media platforms, and learning new systems
• Professional presentation and a strong work ethic
• A genuine passion for health, fitness, community, and helping people achieve results
• Previous sales or customer service experience preferred, with fitness industry experience highly regarded
• Flexibility to work across gym operating hours, including mornings, evenings, and weekends where required
• Previous sales experience preferred, with fitness industry experience highly regarded.