Assistant Club Manager & Membership Consultant

Anytime Fitness; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership

Bonus structure

Job summary

Anytime Fitness Weston and Jerrabomberra is seeking an Assistant Club Manager & Membership Consultant. You will promote memberships, greet guests, and be the friendly, helpful face of the club, driving member engagement across locations.

The role emphasizes sales, customer service excellence, and following club procedures to support a smooth operation and strong team culture.

Qualifications

• Customer service experience in retail or similar sectors desirable.
• Proficiency in using computers and social media platforms is mandatory.
• Interest in a healthy lifestyle and ability to promote these values.

Responsibilities

• Sell memberships.
• Follow daily procedures for club operations.
• Hit daily/weekly/monthly KPI targets.
• Be the engaging point of contact for our members.
• Handle administration, filing and computer-based tasks.
• Contact members by phone, email and SMS to improve their experience.
• Greet guests to the club.
• Show members the facilities and benefits.
• Travel between locations.

Skills

Communication

People skills

Attention to detail

Autonomous work

Sales experience

Leadership

Problem solving

Social media

Fitness industry knowledge

Job description

Assistant Club Manager & Membership Consultant

Anytime Fitness - Weston and Jerrabomberra

We are looking for our next superstar! If you are a goal-oriented, high achiever and a people person we want you to join our team as membership consultant!

As a Membership Consultant, you create the culture of the gym. You are one of the faces of the business; a passion to help people is a must! We want you to create a fun and non-intimidating atmosphere for all members with your Team.

This is a growth role, for someone to develop with the team and build a career in the fitness industry.

You are also responsible for the success of the business.

Skills Required

• Excellent oral and written communication
• Be naturally great with people
• Meticulous attention to detail
• Ability to work autonomously and as part of a team
• Good natural sales person - Min 1 years experience in a Sales Role required
• Strong Leadership of a team - Min 1 yearsexperience in a leadership role required
• OR 2 years of just sales experience
• Ability to problem solve
• Social media savvy (confident on camera)
• Fitness Industry experience preferred but not required

The Role

• Selling Memberships
• Follow daily procedures for club operations
• Hitting daily/ weekly/ monthly KPI's
• Being the fun, engaging, helpful, and genuine point of contact for our members.
• Administration, filing, computer based admin
• Contactingmembers by phone, email, and SMS and improving their member experience
• Greeting guests to the Club
• Engaging members on the Club floor and improving their member experience
• Showing guests our facilities and highlighting their features and benefits
• Follow Club procedures daily basis
• Ability to travel between locations

Must Haves

• Current Working with Vulnerable People or Children Check.
• Current First Aid Certificate.
• Current CPR Certificate.

Previous customer service experience in retail or similar sectors are desirable. Proficiency in using computers and social media platforms is mandatory. An interest in a healthy lifestyle is important, we don't need you to be an athlete, just be able to promote your values to our members.

You will be rewarded with a positive fun work place, an attractive bonus structure and a gym membership.

This is a multi-stage recruitment process, only candidates shortlisted for interviews will be contacted.