Member Services Specialist - Hybrid, Training & Growth

Citrus Group; Sydney; Hybrid; AUD 61.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work after training

Comprehensive training and coaching

Career development opportunities

Health insurance discounts

Employee Assistance Program

Zusammenfassung

Citrus Group is seeking a Member Services Specialist to join our Sydney-based team. This full-time role involves assisting new and existing members, providing accurate information, and guiding customers through varied enquiries.

Training and ongoing coaching will be provided to support your success. You will build relationships, maintain member records, and contribute to improving the member experience while developing your knowledge of products and processes in a supportive, collaborative

Qualifikationen

• Minimum one year of customer service experience.
• Excellent verbal and written communication skills.
• Strong listening, questioning and problem-solving abilities.
• Attention to detail and understanding of privacy/confidentiality.

Aufgaben

• Respond to member enquiries across phone, email and other channels.
• Provide accurate, professional and personalised service.
• Build strong relationships and hold quality conversations with members.
• Maintain accurate and up-to-date member records.
• Assist with more complex enquiries and conflict resolution; develop understanding of products, systems and processes.
• Identify opportunities to improve the member experience.
• Participate in ongoing training, coaching and team activities.

Kenntnisse

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Privacy/confidentiality

Eager to learn

Australian working rights

Jobbeschreibung

Citrus Group is seeking a Member Services Specialist to join our Sydney-based team. This full-time role involves assisting new and existing members, providing accurate information, and guiding customers through varied enquiries.

Training and ongoing coaching will be provided to support your success. You will build relationships, maintain member records, and contribute to improving the member experience while developing your knowledge of products and processes in a supportive, collaborative