Entry Level Inbound Customer Service

Citrus Group Pty Ltd; Sydney; Hybrid; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid working after training

Office in Sydney CBD

Health insurance discounts

Professional development & coaching

Team events & wellbeing initiatives

Job summary

Citrus Group Pty Ltd is seeking a Member Services Specialist to join a busy, supportive team in Sydney on a full-time permanent basis.

You will assist new and existing members, provide accurate information and help customers navigate a range of enquiries with training and ongoing coaching provided.

Qualifications

• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong active listening, questioning and problem-solving skills.
• High level of attention to detail and understanding of privacy and confidentiality.
• Positive, professional and eager-to-learn attitude.
• Full Australian working rights.

Responsibilities

• Respond to member enquiries across phone, email and other channels.
• Provide accurate, professional and personalised service.
• Build strong relationships and hold quality conversations with members.
• Maintain accurate and up-to-date member records.
• Assist with more complex enquiries and conflict resolution.
• Develop a strong understanding of products, systems and processes.
• Identify opportunities to improve the member experience.
• Participate in ongoing training, coaching and team activities.

Skills

Customer service

Verbal and written communication

Active listening

Attention to detail

Privacy & confidentiality

AU working rights

Job description

About The Company

Our client is a growing organisation with a strong focus on providing high-quality service and support to its members.

With a collaborative and supportive culture, this is a great opportunity for someone looking to build a long-term career in a professional customer service environment.

About The Role

We are looking for a Member Services Specialist to join a busy and supportive team on a full-time permanent basis.

You will be responsible for assisting new and existing members, providing accurate information and helping customers navigate a range of enquiries and more complex situations.

Full training and ongoing coaching will be provided.

Duties

• Respond to member enquiries across phone, email and other channels
• Provide accurate, professional and personalised service
• Build strong relationships and hold quality conversations with members
• Maintain accurate and up-to-date member records
• Assist with more complex enquiries and conflict resolution
• Develop a strong understanding of products, systems and processes
• Identify opportunities to improve the member experience
• Participate in ongoing training, coaching and team activities

Skills & Experience

• Previous customer service experience
• Those
• Private health insurance experience highly regarded but not essential
• Excellent verbal and written communication skills
• Strong active listening, questioning and problem-solving skills
• High level of attention to detail and understanding of privacy and confidentiality
• Positive, professional and eager-to-learn attitude
• Full Australian working rights

Benefits

• $67,857 + super (76k Package) + 7.5% bonus
• Monday to Friday, office hours
• Hybrid working once fully trained
• Comprehensive training and ongoing coaching
• Professional development and career growth opportunities
• Modern Sydney CBD office with Darling Harbour views
• Flexible working arrangements
• Health insurance discounts
• Employee Assistance Program and wellbeing initiatives
• Regular team events and social activities

Culture

You will be joining a collaborative, inclusive and supportive team that genuinely values its people.

The environment is focused on learning, continuous improvement and providing members with a high-quality experience. It's a great opportunity for someone who enjoys working with people and wants to develop their skills in a professional environment.