Member Services Specialist: Front Desk & Memberships

Belgravia Group; Gympie Regional; On-site; AUD 42,000 - 58,000; Full time

Job summary

BK Gym & Swim, a Belgravia Group venture in Australia, seeks a Customer Service Officer to support reception, merchandising and sales for members and casual users in line with our mission and values.

You will handle inquiries, promote services, manage bookings and enrollments, and contribute to a welcoming community environment. A CPR, WWCC and police check are required in addition to a proactive, friendly attitude.

Qualifications

• Customer service experience in reception, merchandising and sales.
• Willingness to work with members, casual users and new members.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply cash handling principles and use POS systems.
• Provide information and sell memberships when joining or renewing.
• Promote services and take bookings or enrolments.
• Develop and maintain good customer relations.
• Promote public relations at all times.
• Open/close the centre per safety procedures.

Skills

Customer service

Computer literacy

Leisure industry experience

CPR Certification

Police Check

Working with Children Check

Tools

POS systems

Software packages

Job description

BK Gym & Swim, a Belgravia Group venture in Australia, seeks a Customer Service Officer to support reception, merchandising and sales for members and casual users in line with our mission and values.

You will handle inquiries, promote services, manage bookings and enrollments, and contribute to a welcoming community environment. A CPR, WWCC and police check are required in addition to a proactive, friendly attitude.