Customer Services Officer

Belgravia Health and Leisure Group Pty Ltd; Sydney; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Great workplace flexibility

Be part of something exciting

Contribute to the community

Job summary

BK Gym & Swim Marrickville is seeking a Customer Service Officer to handle reception, sales and merchandising duties for members, casual users and prospective members. You will work within established procedures to deliver first‑class customer services aligned with our mission and values.

The role focuses on welcoming customers, promoting programs, processing memberships, and maintaining strong customer relationships in a friendly, energetic environment.

Qualifications

• Provide excellent customer service to all customers, in person and over the phone.
• Cash handling and use of Point of Sale (POS) systems.
• Provide members with information and sell memberships when joining or renewing.
• Promote centre services and accept bookings/enrolments.
• Develop and maintain good customer relations.
• Promote good public relations at all times.
• Opening/closing the centre per security and safety procedures.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers with information and sell memberships when joining or renewing.
• Promote centre services and accept bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

POS familiarity

Leisure industry exp

First Aid

CPR

Police Check

Working with Children Check

Positive attitude

Tools

POS systems

Computer software

Job description

NSW, BK Gymnastics Marrickville - Marrickville 2204

• Be part of something exciting
• Great workplace flexibility
• Opportunity to make a real difference to our community

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line ourMission, Vision and Values.

Key Responsibility

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

The Company

BK Gym & Swim is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Children"

each year through physical activity".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

Belgravia Kids facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for 'Learn to Move' programs and swim centres for 'Learn to Swim' programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Australian Levels Programs for Men's and Women's Artistic Gymnastics.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs.