Customer Services Officer

Belgravia Activities; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

BK Gym & Swim seeks a proactive Customer Service Officer to support reception, merchandising and sales for members and casual users. You will deliver first-class service, process payments, and promote memberships in a community-focused environment.

Applicants should have computer literacy, familiarity with POS software, and a friendly, energetic work style; CPR, Police Check and Working with Children Check are noted requirements.

Qualifications

• Experience in delivering first-class customer service and handling payments.
• Familiarity with POS systems and basic software packages.
• CPR certificate and background checks may be required.
• Experience in leisure or community services is desirable.
• Ability to promote services and assist with bookings.

Responsibilities

• Provide excellent customer service in person and by phone.
• Apply cash handling principles and use POS systems accurately.
• Inform about memberships and sell renewals or new memberships.
• Promote centre services and process bookings/enrolments.
• Build good relations with customers and promote public relations.
• Open/close the centre in line with security procedures.

Skills

Customer service

Cash handling

POS familiarity

Computer literacy

Public relations

Tools

POS software

Membership software

Job description

• Be part of something exciting
• Opportunity to make a real difference to our community

The Role

Our Customer Service Officers are the heart of our businessproviding important services such as Reception, Merchandising and sales to our members, casual users and potential new membersin accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to ourcustomers ensuring it’s in line ourMission, Vision and Values.

Key Responsibility

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Children Check

The Company

BK Gym & Swimis the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Children"

"each year through physical activity".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

Belgravia Kids facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.