Member Experience & Sales Specialist - Free Facility Access

Belgravia Group; Burpengary; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Career development

Free facility access

Community involvement

Job summary

Belgravia Leisure is seeking a passionate Customer Service Officer for the Burpengary Regional Aquatic & Leisure Centre. You will join a member‑facing team delivering first‑class service, handling memberships and bookings, and promoting centre programs.

Open from early morning to evening across weekdays and weekends, the role requires a friendly, reliable attitude, cash handling, and comfort with POS systems. CPR and Blue Card are preferred requirements.

Qualifications

• Provide first-class customer service to members and visitors.
• Cash handling and POS operation.
• Inform and assist with memberships, including selling memberships.
• Promote centre services and accept bookings.
• Develop and maintain good relations with customers.
• Open/close the centre following security and safety procedures.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Positive attitude

Computer literacy

POS systems

Leisure industry experience (desirable

CPR certificate

Blue card

Job description

Belgravia Leisure is seeking a passionate Customer Service Officer for the Burpengary Regional Aquatic & Leisure Centre. You will join a member‑facing team delivering first‑class service, handling memberships and bookings, and promoting centre programs.

Open from early morning to evening across weekdays and weekends, the role requires a friendly, reliable attitude, cash handling, and comfort with POS systems. CPR and Blue Card are preferred requirements.