Member Services Specialist – Contact Centre

Unity Bank; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Unity Bank in Sydney is seeking a full-time Member Service Officer - Contact Centre to support members who reach out via phone and online channels. You will deliver a consistently professional and friendly service, assisting with inquiries and guiding customers through product options.

Join a small, collaborative team focused on helping members with deposits, home loans, credit cards and wealth management, while efficiently processing transactions and maintaining records.

Qualifications

• Outbound and inbound contact centre experience preferred.
• Strong organisational skills and the ability to prioritise.
• Excellent communication skills with members over phone and online channels.

Responsabilités

• Deliver efficient and professional service to members via Contact Centre and online channels.
• Assist with enquiries and provide information on products and services including deposits, home loans, cards, general insurance, personal loans and wealth management.
• Create opportunities to provide total financial solutions for members.
• Efficiently process member transactions.
• Perform administrative tasks and keep records up to date in systems.

Connaissances

Call centre experience

Outbound & inbound

Organised

Confident communicator

Description du poste

Unity Bank in Sydney is seeking a full-time Member Service Officer - Contact Centre to support members who reach out via phone and online channels. You will deliver a consistently professional and friendly service, assisting with inquiries and guiding customers through product options.

Join a small, collaborative team focused on helping members with deposits, home loans, credit cards and wealth management, while efficiently processing transactions and maintaining records.