Member Service Specialist - Banking & Member Support

Australian Military Bank Ltd; Sydney; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Staff Banking product + Services discs

Novated Leasing options

4 weeks Paid Parental + PurchasedLeave

Referral Reward Program

Employee Assistance Program

Annual Flu Shot + Blood Donor Leave

Uniform allowance + Polo Shirt

Service Awards

Job summary

Australian Military Bank is seeking a customer-focused team member for our Member Contact Centre in Sydney. You’ll be the first point of contact for members, assisting with everyday banking needs across phone, email and digital channels, delivering friendly, professional service.

Ideal candidates bring prior customer service experience, strong communication, and a proactive approach to learning in a fast-paced environment.

Qualifications

• Some experience in inbound or outbound contact centre roles
• A genuine passion for helping people and delivering great customer service
• Strong communication skills and the ability to solve problems confidently

Responsibilities

• Supporting new and existing members with their everyday banking enquiries
• Providing friendly, professional service across phone, email and online channels
• Helping members navigate our digital banking tools and showing them how to make the most of self service options
• Listening carefully to understand member needs and connecting them with the right solutions from savings and lending to insurance and superannuation
• Resolving enquiries and concerns with empathy, accuracy and care
• Keeping clear records and following up to ensure every member receives a seamless experience

Skills

Customer service

Communication

Problem solving

Teamwork

Roster flexibility

Job description

Australian Military Bank is seeking a customer-focused team member for our Member Contact Centre in Sydney. You’ll be the first point of contact for members, assisting with everyday banking needs across phone, email and digital channels, delivering friendly, professional service.

Ideal candidates bring prior customer service experience, strong communication, and a proactive approach to learning in a fast-paced environment.