Member Services Specialist – Banking & Solutions

Unity Bank; Fremantle; On-site; AUD 48,000 - 56,000; Full time

Job summary

LiveHire Limited’s Fremantle Service Centre is seeking a full-time Member Service Officer to assist walk-in customers and those contacting us by phone and online channels. You will join a small team focused on delivering a consistently professional and friendly service experience.

Key duties include delivering efficient service across Service Centre and Contact Centre channels, assisting with enquiries about deposit accounts, home loans, credit cards, general insurance, personal loans and wealth

Qualifications

• Experience delivering service in Service Centre/Contact Centre.
• Knowledge of deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management.
• Ability to identify and convert new business opportunities.
• Strong organisational skills and prioritisation.
• Proactive, independent and reliable with strong communication.
• Tier II Accredited (desirable).

Responsibilities

• Provide efficient and professional service to members via Service Centre and Contact Centre.
• Process cash and non-cash transactions accurately.
• Maintain accurate and timely records in various systems.
• Assist customers with enquiries and product information across offerings.

Skills

Customer service

Communication skills

Sales opportunity awareness

Organisational skills

Independence

Cash handling

Job description

LiveHire Limited’s Fremantle Service Centre is seeking a full-time Member Service Officer to assist walk-in customers and those contacting us by phone and online channels. You will join a small team focused on delivering a consistently professional and friendly service experience.

Key duties include delivering efficient service across Service Centre and Contact Centre channels, assisting with enquiries about deposit accounts, home loans, credit cards, general insurance, personal loans and wealth