Member Experience Advisor

Unity Bank; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Unity Bank in Melbourne is seeking a dedicated Member Service Officer to assist walk-in customers and those interacting via our Contact Centre through phone and online channels.

You will join a small team focused on delivering a consistently professional and friendly service experience, handling enquiries about deposit accounts, home loans, cards, general insurance and wealth management, and creating total-solution opportunities for members.

Qualifications

• You are a collaborative service professional who can deliver a consistently professional and friendly service.
• You should be able to identify and convert new business opportunities.
• Excellent communication skills for face-to-face and phone interactions.
• Organised and able to prioritise effectively in a busy service centre.

Responsibilities

• Delivering efficient and professional service to members through Service Centre and Contact Centre channels
• Assisting with enquiries and providing information on products and services
• Creating opportunities to provide a total solution for members’ financial needs
• Processing members' cash and non-cash transactions
• Maintaining accurate and timely records in systems

Skills

Customer service

Communication

Sales mindset

Team player

Job description

Unity Bank in Melbourne is seeking a dedicated Member Service Officer to assist walk-in customers and those interacting via our Contact Centre through phone and online channels.

You will join a small team focused on delivering a consistently professional and friendly service experience, handling enquiries about deposit accounts, home loans, cards, general insurance and wealth management, and creating total-solution opportunities for members.