Member Relationship Officer - Digital Lending

Unity Bank; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Unity Bank's Sussex Street Service Centre in Sydney is seeking a full-time Senior Member Relationship Officer – Lending. You will assist walk-in customers and those contacting us via phone and online, focusing on lending enquiries and delivering a consistently professional service experience.

You will join a small team that emphasizes customer-centred care, with responsibilities spanning product information (deposits, home loans, credit cards, general insurance, wealth management) and end-to-end

Qualifications

• Experience delivering service through Service Centre and Contact Centre channels.
• Ability to explain products and services to members across lending, deposits, insurance and wealth management.
• Strong organisational and prioritisation skills with a proactive approach.

Responsibilities

• Deliver efficient, professional service to members via Service Centre and Contact Centre channels.
• Assist with enquiries and provide information on product and service offerings, including deposits, home loans, cards, insurance and wealth management.
• Create opportunities to provide total financial solutions for members.
• Efficiently process member transactions and loan applications from end to end.
• Maintain accurate and timely records in various systems.

Skills

Customer service

Lending inquiries

Relationship building

Communication skills

Sales oriented

Job description

Member Relationship Officer - Digital Lending

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.

Our Bank is member focussed, and values driven. As one of Australia’s leading mutually owned banks with over 60,000 members, assets in excess of $4 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.

Our Sussex Street Sydney Service Centre currently has an excellent career opportunity for a full-time Senior Member Relationship Officer – Lending. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels. This will involve predominantly lending enquiries.

You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:

• Delivering efficient and professional service to our members through Service Centre and Contact Centre channels
• Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
• Creating opportunities to provide a total solution for our members’ financial needs
• Efficiently processing member transactions
• Working within a fast-paced lending environment processing loan applications from end to end
• Associated administrative tasks including maintaining accurate and timely records in various systems

Your Profile

You are a collaborative service professional who is:

• a consistent advocate of our brand
• results oriented with the capacity to identify and convert new business opportunities
• well-organised and able to prioritise effectively
• proactive and able to work well independently when required
• able to communicate confidently with a broad customer group (face-to-face and over the phone)

We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.