Member Services Expert — Hybrid Role

The Hospitals Contribution Fund Of Australia Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

18 weeks parental leave

Mental health and wellbeing programs

Product discounts

Job summary

RT Health is seeking a Member Services Consultant to join our Contact Centre team in Sydney. You will be the first point of contact for members, handling queries about membership, payments and claims, delivering outstanding service in a hybrid role based in the Sydney CBD.

The role is permanent, full time with hours 8:30am–5:30pm, Monday to Friday. You will work to maintain knowledge of products and health insurance rules to ensure a quality customer experience.

Qualifications

• Previous experience in a similar role, ideally within a contact centre environment.
• Exemplary customer service skills.
• Well-developed written and verbal communication skills.
• Ability and willingness to learn the Fund's products, operations, rules and benefits.
• Previous experience in promotion of products and services.
• Solutions focused with a positive and resilient outlook.

Responsibilities

• To assist current and potential members in all forms of member communication.
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day.
• Deal with correspondence in a timely and accurate manner.
• Provide a high level of professional customer service.
• Undertake training, development and multi-skilling as required.
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry 'code of conduct'.
• Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits.

Job description

RT Health is seeking a Member Services Consultant to join our Contact Centre team in Sydney. You will be the first point of contact for members, handling queries about membership, payments and claims, delivering outstanding service in a hybrid role based in the Sydney CBD.

The role is permanent, full time with hours 8:30am–5:30pm, Monday to Friday. You will work to maintain knowledge of products and health insurance rules to ensure a quality customer experience.