Member Services Consultant - Hybrid (Sydney CBD)

HCF; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hospital cover subsidy

Parental leave 18 weeks

Mental health programs

Product discounts

Gym discounts

Job summary

RT Health is seeking a Member Services Consultant to join our Sydney CBD Contact Centre with hybrid working. You will be the first point of contact for members and stakeholders, handling queries about memberships, payments and claims by phone, and delivering outstanding service.

This permanent, full-time role runs Monday to Friday 8:30am–5:30pm. You will build knowledge of our products, rules and benefits and strive to resolve inquiries at first contact or within one business day.

Qualifications

• Experience in a contact centre environment.
• Exemplary customer service skills.
• Ability and willingness to learn RT Health's products, operations, rules and benefits.

Responsibilities

• Assist current and potential members in all forms of member communication.
• Liaise with team members to resolve inquiries at first point of contact or within one business day.
• Handle correspondence in a timely and accurate manner.
• Provide a high level of professional customer service.
• Maintain knowledge of health insurance legislation to ensure compliance with the code of conduct.

Skills

Customer service

Written & verbal communication

Problem solving

Job description

RT Health is seeking a Member Services Consultant to join our Sydney CBD Contact Centre with hybrid working. You will be the first point of contact for members and stakeholders, handling queries about memberships, payments and claims by phone, and delivering outstanding service.

This permanent, full-time role runs Monday to Friday 8:30am–5:30pm. You will build knowledge of our products, rules and benefits and strive to resolve inquiries at first contact or within one business day.