Member Services Consultant

The Hospitals Contribution Fund Of Australia Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

18 weeks parental leave

Mental health and wellbeing programs

Product discounts

Job summary

RT Health is seeking a Member Services Consultant to join our Contact Centre team in Sydney. You will be the first point of contact for members, handling queries about membership, payments and claims, delivering outstanding service in a hybrid role based in the Sydney CBD.

The role is permanent, full time with hours 8:30am–5:30pm, Monday to Friday. You will work to maintain knowledge of products and health insurance rules to ensure a quality customer experience.

Qualifications

• Previous experience in a similar role, ideally within a contact centre environment.
• Exemplary customer service skills.
• Well-developed written and verbal communication skills.
• Ability and willingness to learn the Fund's products, operations, rules and benefits.
• Previous experience in promotion of products and services.
• Solutions focused with a positive and resilient outlook.

Responsibilities

• To assist current and potential members in all forms of member communication.
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day.
• Deal with correspondence in a timely and accurate manner.
• Provide a high level of professional customer service.
• Undertake training, development and multi-skilling as required.
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry 'code of conduct'.
• Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits.

Job description

Join RT Health, Australia's oldest health fund.

About the Role

RT Health is looking for a Member Services Consultant to join our Contact Centre team. You will be the first point of contact for all members and other stakeholders when they contact the Fund. You will handle member queries on membership, payments and claims over the phone. You will provide outstanding services to our members and ensure a positive experience. This is a permanent, full time role. Hours are Monday to Friday from 8:30am to 5:30pm. This role is based in the Sydney CBD with hybrid working available.

Responsibilities

• To assist current and potential members in all forms of member communication
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
• Deal with correspondence in a timely and accurate manner
• Provide a high level of professional customer service
• Undertake training, development and multi-skilling as required
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry "code of conduct"
• Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits

About You

You are someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service. You will have:

• Previous experience in a similar role, ideally within a contact centre environment
• Exemplary customer service skills
• Well-developed written and verbal communication skills
• Ability and willingness to learn the Fund's products, operations, rules and benefits
• Previous experience in promotion of products and services.
• Solutions focused with a positive and resilient outlook

About RT Health

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys. Our members come first. Always.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.