Member Services & Events Assistant

Ausimm; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

AusIMM is seeking a friendly, organised Customer Service Assistant to join the Member Engagement team in Melbourne. This full-time, office-based role is fixed-term to 30 June 2027. You will assist members, manage enquiries, update records and support events and improvement projects.

Prior office-based customer service experience and a proactive approach are essential. You’ll work in a busy team, helpgrow our membership, and jump into new projects as needed, with opportunities to learn and adapt

Qualifications

• 1–2 years proven experience in an office-based customer service role (e.g., reception, call centre, member services).
• Strong communication skills and professional phone/email etiquette.
• Comfort with data entry and maintaining accurate records.

Responsibilities

• Handle phone and email inquiries from members and prospective members.
• Proactively follow up on membership applications, renewals and upgrades.
• Welcome new members and help them get started.

Skills

Customer service

Communication

Proactive

Attention to detail

Organised

Team player

AI familiarity

Tools

Microsoft Office

CRM databases

Job description

AusIMM is seeking a friendly, organised Customer Service Assistant to join the Member Engagement team in Melbourne. This full-time, office-based role is fixed-term to 30 June 2027. You will assist members, manage enquiries, update records and support events and improvement projects.

Prior office-based customer service experience and a proactive approach are essential. You’ll work in a busy team, helpgrow our membership, and jump into new projects as needed, with opportunities to learn and adapt