Customer Service Assistant

AusIMM; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

AusIMM is seeking a friendly, organised Customer Service Assistant to join the Member Engagement team in Melbourne. This full-time, office-based role is fixed-term to 30 June 2027. You will assist members, manage enquiries, update records and support events and improvement projects.

Prior office-based customer service experience and a proactive approach are essential. You’ll work in a busy team, helpgrow our membership, and jump into new projects as needed, with opportunities to learn and adapt

Qualifications

• 1–2 years proven experience in an office-based customer service role (e.g., reception, call centre, member services).
• Strong communication skills and professional phone/email etiquette.
• Comfort with data entry and maintaining accurate records.

Responsibilities

• Handle phone and email inquiries from members and prospective members.
• Proactively follow up on membership applications, renewals and upgrades.
• Welcome new members and help them get started.

Skills

Customer service

Communication

Proactive

Attention to detail

Organised

Team player

AI familiarity

Tools

Microsoft Office

CRM databases

Job description

Melbourne | Full-time, fixed-term to 30 June 2027 | Office-based

• Put your customer service and outreach skills to work in a professional association.
• Enjoy a varied role supporting members, setting up new members for success, making sure data is up-to-date, and assisting with events and improvement projects.
• Build on your reception, call centre or office-based customer service experience.

Enjoy helping people and thrive on variety?

If you’ve spent the past year or two dealing with a myriad of enquiries, helping customers and keeping everything on track in a busy team environment, this could be your next step.

We’re looking for a friendly, organised Customer Service Assistant to join AusIMM’s Member Engagement team. You’ll help members get the information and support they need, be an integral contributor to growing our membership, turn a hand to whatever needs to be done and be the first to jump into new projects and improvements.

About the role

Your day will involve a mix of customer service, including:

• Responding to phone and email enquiries from members and people interested in joining.
• Proactively following up membership applications, renewals and upgrades.
• Welcoming new members and helping them get started.
• Updating member records and keeping our data super accurate.
• Supporting our volunteers to deliver member events, including helping with registrations, event arrangements and attendee communications.
• Contributing to improvement projects.

About you

You’ll bring around 1–2 years’ proven experience in an office-based customer service role, such as reception, a call centre, customer support or member services.

We’re looking for someone who:

• Communicates confidently and professionally, both over the phone and by email.
• Is proactive, helpful and takes ownership of tasks, following them through to completion.
• Has an exceptional eye for detail and takes genuine pride in producing accurate, high-quality work.
• Is highly organised, manage competing requests and keep things moving without losing sight of the detail.
• Is comfortable using Microsoft Office and customer databases, and learning new systems, particularly AI.
• Enjoys working in a team and variety in your day.

Your customer service experience, can-do attitude and willingness to learn are what matter although any experience in membership or the resources sector would be an advantage.

About AusIMM

AusIMM is Australasia’s peak body for people working in the resources sector. We support our members through professional development, events, industry connections and membership services.

You’ll join a collaborative team, with opportunities to broaden your skills across member services, administration and event support.

This is a full-time, fully office-based role in Melbourne, on a fixed-term contract until 30 June 2027.

Interested?

To be considered for this role, you must have the right to work in Australia. Please note, only shortlisted candidates will be contacted.

AusIMM is committed to an equal, diverse and inclusive workplace. We encourage applications from people of all ages, ethnicities, nationalities, identities, and cultures including those living with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community.